Data Center Technician III — Critical Eng & Customer Support

Digital Realty Austria GmbH; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading data center service provider in Crawley is looking for a Critical Engineering Technician. You will ensure seamless customer operations and provide technical support, executing service requests, and guiding newer Engineers in remote procedures. Ideal candidates will have substantial experience in telecommunications or IT, along with strong troubleshooting skills and a proactive customer focus. This is a collaborative role supporting diverse customer needs and technical solutions.

Qualifications

• Substantial experience in telecommunications or IT.
• Strong troubleshooting skills.
• Proactive customer focus.

Responsibilities

• Execute service requests for customers.
• Provide customer technical interventions.
• Guide newer Engineers in remote procedures.

Skills

Troubleshooting skills

Customer focus

Telecommunications experience

IT experience

Job description

A leading data center service provider in Crawley is looking for a Critical Engineering Technician. You will ensure seamless customer operations and provide technical support, executing service requests, and guiding newer Engineers in remote procedures. Ideal candidates will have substantial experience in telecommunications or IT, along with strong troubleshooting skills and a proactive customer focus. This is a collaborative role supporting diverse customer needs and technical solutions.