Data Analyst (UX Research)

Entrust Datacard; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading security solutions company in the UK seeks a data analytics professional to support product and business decision-making. The role requires 3-5 years of experience in data analysis and visualization, proficiency in tools like SQL and Power BI, and excellent communication skills. You will collaborate within an agile team to provide insights that drive innovation. This is a hybrid position with 3 days in the London office, offering opportunities for career growth and a flexible work environment.

Benefits

Career Growth

Flexibility

Collaboration

Qualifications

• 3-5 years of experience in data analytics.
• Experience using data to answer customer-focused questions.
• Strong presentation skills for tech and non-tech audiences.

Responsibilities

• Analyze large data sets to drive customer segmentation.
• Translate data into visualizations and stories.
• Collaborate with product development teams in an agile environment.

Skills

Data analytics

Data visualization

SQL

Python

Advanced spreadsheet skills

Presentation skills

Customer segmentation

Storytelling

Agile methodology

Education

STEM degree or relevant degree focused on data analysis

Tools

Looker

DataDog

Tableau

Power BI

Job description

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity‑centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. Our secret weapon? Our people. It’s curiosity, dedication, and innovation that drive our success and help us anticipate the future.

About the team

You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly known as Onfido (AI‑powered digital identity solution). With the completed acquisition, Entrust now provides the industry’s most comprehensive portfolio of AI‑powered, identity‑centric security solutions. Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government‑issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.

About the role

We’re looking for someone with strong data analytics skills to join our UX Research and Customer Insights team, which lives at the core of our Product group, helping inspire innovation and validate important strategic initiatives through data‑driven insights. We help fuel a human‑centred design process and are looking to strengthen our internal quantitative and data analytics capabilities to amplify the team’s impact.

Responsibilities

• Bring an analytics and metric‑driven lens to our customer insight efforts.
• Surfacing new insights/themes from large data sets through self‑directed analysis, e.g., driving customer segmentation.
• Infuse customer‑needs related data into product team dashboards and build internal processes that allow teams to self‑service customer data.
• Partner with qualitative researchers to strengthen insights with metrics and data, scoping and conducting quantitative studies where appropriate.
• Help with problem definition and scoping, ensuring we’re asking the right customer research questions to support product and business priorities.
• Make insights sing by translating data into visualisations and stories that drive outcomes.
• Work within an agile product development team and partner closely with engineers, designers, product managers, and UX researchers.
• Be a key contributor in developing our AI‑first approach to a centralised ‘voice of customer’ hub.

Minimum Qualifications

• 3-5 years’ experience with data analytics skills that support product and business decision‑making.
• Advanced spreadsheet skills (MS Excel, Google Sheets).
• Data visualisation and insight generation through business analytics tools such as Looker, Datadog, Tableau, Power BI, etc.
• Manipulating large data sets (SQL, Python, etc.).
• Experience using data to answer a customer or customer‑needs focused question (ideally building customer segmentations).
• Strong presentation and storytelling skills, with the ability to translate data into compelling narratives for tech and non‑tech audiences across multiple channels (PowerPoint, Slide, email).
• Comfort in ambiguously defined problems and ability to understand strategic priorities, scope project needs and adapt to changes.
• Intellectually curious, interest in people and human behaviour, and excited about solving big problems.

Nice to Have

• Experience with MCPs (Model Context Protocols) and manipulating data with AI agents.
• STEM degree, or any university degree focused on data analysis, data manipulation tooling, and presentation.
• Experience establishing statistical significance with large data sets (R, Python, etc.).

Please note this is a hybrid role with 3 days in our London office.

Benefits

• Career Growth: We’re invested in your professional journey with learning‑forward initiatives and exciting challenges.
• Flexibility: Remote, hybrid or on‑site options fit your lifestyle.
• Collaboration: Your voice matters in a culture of sharing ideas and building a better tomorrow.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply Today!

For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube.

EEO Statement

Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [e-mail].