Data Analyst – ServiceNow - AWS - Inside IR35

SR2; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology consultancy is seeking a Data Analyst with a strong analytical background and proficiency in ServiceNow. This position will support an operational resiliency programme focused on optimizing their ServiceNow platform and producing dashboards, metrics, and insights. Candidates must have experience with analytics tools like Tableau and Power BI, alongside data validation from AWS and other enterprise platforms. This role involves collaboration with offshore teams to ensure data accuracy and quality assessments.

Qualifications

• Strong analytical background with experience in ServiceNow reporting and CMDB data.
• Proficiency with Tableau, Excel, Power BI or similar analytics tools.
• Experience validating data sourced from AWS, Salesforce, Workday, or similar enterprise platforms.

Responsibilities

• Analyse ServiceNow and operational data to identify trends, gaps and risks.
• Support CMDB data validation, quality assessments and remediation.
• Produce dashboards and reports for senior stakeholders.

Skills

Strong analytical background

Proficiency with Tableau

Experience validating data from enterprise platforms

Ability to interpret complex datasets

Tools

ServiceNow

AWS

Tableau

Power BI

Excel

Job description

Data Analyst – ServiceNow - AWS - Inside IR35

SR2 are supporting an exciting programme of work with a regulated client in London. You'll join an in-flight operational resiliency programme focused on optimising their ServiceNow platform. Successful candidates will produce dashboards, metrics, and insights related to CMDB, Change Management, service tiering, and ITSCM activity.

Key Responsibilities

• Analyse ServiceNow and operational data to identify trends, gaps and risks.
• Support CMDB data validation, quality assessments and remediation.
• Produce dashboards and reports (e.g., Tableau, Power BI) for senior stakeholders.
• Validate integrations and datasets across ServiceNow, AWS, Workday, Salesforce and other platforms.
• Support testing and assurance of data accuracy following ServiceNow configuration changes.
• Work with offshore teams to manage data cleansing and enrichment tasks.

Required Experience

• Strong analytical background with experience in ServiceNow reporting / CMDB data.
• Proficiency with Tableau, Excel, Power BI or similar analytics tools.
• Experience validating data sourced from AWS, Salesforce, Workday, or similar enterprise platforms.
• Ability to interpret complex datasets and communicate insights clearly.
• Experience working in operational resilience, risk or Service Management contexts is beneficial.