D365 CE Functional Consultant

Innovative Tech People; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology consulting firm seeks an experienced D365 CE Functional Consultant to join their team. This remote-first role requires expertise in Dynamics 365 implementations and a strong configuration capability. You will lead client workshops, customize solutions, and produce essential documentation. The position also allows for occasional travel to client sites across the UK. Ideal candidates will excel in stakeholder communication and have a solid knowledge of the Power Platform. Competitive package offered.

Qualifications

• Proven experience delivering Dynamics 365 CE / CRM implementations in a functional consulting capacity.
• Strong capability in configuration, customisation, workflows, business rules, forms, views, dashboards, and security model setup.
• Solid understanding of Power Platform components (Power Automate, Power Apps, Dataverse).

Responsibilities

• Lead functional workshops to capture and translate business requirements into D365 CE solutions.
• Configure and customise Dynamics 365 CE across core modules as required by the project.
• Produce high-quality functional documentation, including requirement specs and user stories.

Skills

Dynamics 365 CE / CRM implementations

Configuration and customisation

Power Platform components understanding

Documentation and communication skills

Ability to work with stakeholders

Tools

Power Automate

Power Apps

Job description

Overview

Job Specification: D365 CE Functional Consultant (Remote with Occasional Client Travel)

A leading Microsoft Dynamics partner is seeking an experienced Dynamics 365 Customer Engagement Functional Consultant to join their growing team. This role is ideal for someone who thrives in client-facing environments, enjoys shaping solutions, and brings strong hands-on configuration and customisation capability. The position is primarily remote, with occasional on-site client visits as required.

Key Responsibilities

• Lead functional workshops to capture, analyse, and translate business requirements into scalable D365 CE solutions.
• Configure and customise Dynamics 365 CE across core modules (Sales, Customer Service, Marketing, Field Service), as required by the project.
• Produce high-quality functional documentation, including requirement specs, solution design documents, user stories, and test scripts.
• Collaborate closely with technical teams (developers, architects, Power Platform specialists) to ensure solutions are aligned and delivered effectively.
• Support end-to-end project delivery, including UAT, training, go-live, and post-deployment optimisation.
• Act as a trusted advisor to clients, guiding them on best practices, platform capabilities, and roadmap planning.
• Contribute to the continuous improvement of internal delivery frameworks and methodologies.

Required Skills & Experience

• Proven experience delivering Dynamics 365 CE / CRM implementations in a functional consulting capacity.
• Strong capability in configuration, customisation, workflows, business rules, forms, views, dashboards, and security model setup.
• Solid understanding of Power Platform components (Power Automate, Power Apps, Dataverse).
• Ability to work directly with stakeholders at all levels, translating complex requirements into clear, actionable solutions.
• Strong documentation, communication, and presentation skills.
• Good technical awareness — able to collaborate effectively with developers and understand solution architecture, integrations, and data models.
• Experience working in remote or hybrid delivery environments.

Desirable

• Exposure to Azure, Power BI, or integration patterns.
• Experience with Field Service or Marketing modules.
• Microsoft certifications (MB?210, MB 220, MB 230, PL 200, etc.).

Personal Attributes

• Confident, professional, and comfortable leading client conversations.
• Proactive problem-solver with a delivery-focused mindset.
• Able to work independently while contributing to a collaborative team culture.
• Strong attention to detail and commitment to quality.

Location & Travel

• Remote-first role
• Occasional travel to client sites across the UK as required (fully expensed)