D365 Business Analyst — Remote Transformation Lead

Cedar; West Midlands; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A rapidly growing services organisation in the UK is seeking an experienced Business Analyst to support a major transformation programme, focusing on Microsoft Dynamics 365. This contract role offers flexibility in the day rate and mainly remote work with some national and international travel. Candidates should possess strong skills in process mapping, gap analysis, and change management principles. A valid driving licence and excellent communication skills are essential for engagement across multiple locations.

Qualifications

• Proven experience with Microsoft Dynamics 365, particularly in Field Service and Sales modules.
• Strong background in process mapping and operational optimization.
• Experience in managing scope and change in transformation environments.

Responsibilities

• Conduct comprehensive process mapping across sales and customer service functions.
• Perform gap analysis between existing processes and the D365 system.
• Communicate required changes for a smooth D365 rollout.

Skills

Microsoft Dynamics 365 expertise

Process mapping

Gap analysis

Change management principles

Communication skills

Job description

A rapidly growing services organisation in the UK is seeking an experienced Business Analyst to support a major transformation programme, focusing on Microsoft Dynamics 365. This contract role offers flexibility in the day rate and mainly remote work with some national and international travel. Candidates should possess strong skills in process mapping, gap analysis, and change management principles. A valid driving licence and excellent communication skills are essential for engagement across multiple locations.