Cycle Technician

Evans Cycles; Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent cycling retailer in Southampton is seeking a Cycle Technician to perform high-quality repairs and servicing. You'll bring technical expertise, excellent customer service, and a passion for cycling to every role. Responsibilities include conducting repairs, assembling bicycles, and maintaining quality control. Ideal candidates will have strong bike mechanics knowledge and previous workshop experience.

Benefits

Commission-led bonuses

40% in-store uniform discount

Discounted gym membership

Qualifications

• Experience repairing a wide range of bike types and components.
• Previous workshop experience as a mechanic/technician is highly desirable.
• Strong knowledge of bicycle brands, models, and components.

Responsibilities

• Carry out a wide range of bicycle repairs including brake adjustments and gear tuning.
• Assemble new bicycles to manufacturer guidelines.
• Conduct service consultations and provide repair recommendations.

Skills

Bicycle mechanics skills

Customer service skills

Communication skills

Attention to detail

Job description

Overview

As a Cycle Technician at Evans Cycles, you'll be at the centre of our workshop - delivering high-quality repairs, servicing, and safety checks to keep our customers riding with confidence. You'll bring technical expertise, a commitment to quality, and a passion for cycling into every repair, while providing clear and friendly advice to customers.

What You’ll Be Doing

• Carrying out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing.
• Assembling new bicycles to manufacturer 27s guidelines and ensuring they 27re safe and ready for sale.
• Conducting service consultations with customers, diagnosing issues, and providing clear repair recommendations and estimates.
• Supporting customers in selecting the right parts, upgrades, and accessories for their bikes.
• Performing safety inspections to highlight and resolve potential issues.
• Maintaining high standards of quality control so every repair meets our safety and service expectations.
• Organising the workshop, managing spare parts, tools, and stock efficiently.
• Delivering excellent customer service - explaining repairs, offering advice, and ensuring every rider leaves confident in their bike.

Qualifications

• Skilled in bicycle mechanics, with experience repairing a wide range of bike types and components.
• Previous workshop experience as a mechanic/technician is highly desirable.
• Strong knowledge of bicycle brands, models, and components.
• Detail-focused with a commitment to quality and safety.
• Confident communicator with great customer service skills.
• Able to work independently and collaboratively within a team.
• Physically able to work on your feet and lift bikes when needed.
• Flexible to work evenings and weekends in line with store hours.

Benefits and Additional Information

• Commission-led bonuses across a wide range of products.
• Monthly Group Rewards & Recognition.
• Access to development courses and national qualifications.
• 40% in-store uniform discount.
• Group-wide 20% discount across all Frasers Group brands.
• Discounted gym membership.
• Ride-To-Work Scheme (eligibility applies).
• Since 1921 Evans Cycles has been at the heart of the UK cycling community, continuing to support riders of all levels.