Cycle Technician

Halfords Careers; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading cycling service provider in the UK is looking for a passionate individual for cycle service and repair. This part-time position involves delivering high-quality services to customers and mentoring team members. The ideal candidate will possess experience in cycle repair and outstanding customer service skills. The company offers extensive training, discounts, and benefits, fostering career development in a supportive environment. Join this dynamic team and help keep customers moving safely on their cycles.

Benefits

25% store discount

50% discount on garage bills

Employee wellness programme

Life insurance

Uniform provided

Cycle to Work scheme

Qualifications

• Experience of service building and repair across a range of cycles.
• Experience of delivering great customer service ideally in a retail or cycle services environment.
• Experience of sharing expertise with others.

Responsibilities

• Deliver high-quality cycle service and repair to customers.
• Help develop other team members' skills.
• Ensure customer satisfaction with services provided.

Skills

Cycle service and repair

Customer service

Sales targets achievement

Job description

• Age 21 12.61 per hour
• Under 21 10.40 per hour

Got a passion for all things bike

You’ll have some technical skills but more about that later. Your unbridled enthusiasm for bikes combined with your knack with customers is what will lead you to success in this role – you’ll be delivering market‑leading standards of cycle service and repair after all. Working on kids, adult, premium performance and electric cycles you’ll help us wow every customer.

Carrying out most of the service and repair work yourself you’ll also help develop other members of the team. We only work to the highest quality standards just like you. A practical problem solver who works quickly and efficiently you’ll help customers find and maintain their dream bike.

Ideally you already have experience in a retail or cycle services environment but if you have practical skills and experience of delivering fantastic customer service we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers so whatever career path you want to follow and whatever pace you want to progress we have the support here to help you make your ambitions a reality whether it’s in Retail or elsewhere in the Group.

To be successful in this role you’ll need:

• Experience of service building and repair across a range of cycles
• Experience of delivering great customer service ideally in a retail or cycle services environment
• Experience of sharing expertise with others
• Experience of working with - and achieving - sales targets
• Availability to work on a rota basis including weekends

We know that everyone has different priorities at different stages of their lives so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension you can expect to enjoy:

• Store discount with 25% off most products across Halfords and Tredz
• Employee discount with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free independent confidential support and counselling 24 hours a day seven days a week
• Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
• Life insurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy‑day fund for the future
• Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well‑being services

We’re in an exciting chapter rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal‑opportunity employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Employment Type: Part‑time