CX & Marketing Assistant (Fashion E-commerce)

Equals One Ltd; Acton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fashion company in Acton is seeking a Customer Experience & Marketing Assistant to enhance customer engagement and support marketing activities. The role involves managing customer inquiries through various channels and assisting in marketing campaigns with skills in Photoshop and communication. This opportunity offers a collaborative environment and the chance to develop versatile skills in a growing brand. Experience in customer service, particularly retail or e-commerce, is preferred, along with a proactive attitude.

Benefits

Competitive salary

Collaborative team environment

Opportunities for skill development

Qualifications

• Experience in a customer service role, preferably in retail or e-commerce.
• Familiarity with customer support platforms like Gorgias is highly desirable.
• Confident using Photoshop for image editing tasks.

Responsibilities

• Act as the first point of contact for customer enquiries via email, phone, and social media.
• Deliver empathetic and solution-focused customer service.
• Support marketing and e-commerce teams with image editing and content creation.

Skills

Customer service experience

Familiarity with Gorgias

Photoshop skills

Strong communication skills

Organizational skills

Comfortable with SaaS platforms

Tools

Gorgias

Photoshop

Shopify

Job description

A fashion company in Acton is seeking a Customer Experience & Marketing Assistant to enhance customer engagement and support marketing activities. The role involves managing customer inquiries through various channels and assisting in marketing campaigns with skills in Photoshop and communication. This opportunity offers a collaborative environment and the chance to develop versatile skills in a growing brand. Experience in customer service, particularly retail or e-commerce, is preferred, along with a proactive attitude.