Customs Service Team Lead | 4-on 4-off Shifts

Travail Employment Group; Worksop; On-site; GBP 24,000 - 29,000; Full time

Job summary

A customer services provider in Worksop is seeking a Customer Services Team Leader to oversee operations ensuring smooth trade between the UK and EU. The successful candidate will lead a team, ensuring tasks are completed effectively while providing exceptional service. With a competitive starting salary of £28,500, the role offers benefits such as 28 days annual leave and comprehensive training on customs procedures. Ideal for individuals with strong IT skills and experience in customer service leadership.

Benefits

28 days of holidays

Full training on customs procedures

5% employee pension contribution

Free on-site parking

Supportive work environment

Job stability and longevity

Qualifications

• Experience of leading a team within a customer services environment.
• Confidence with bespoke CRM systems.
• Excellent IT skills, particularly with the MS Office Suite.

Responsibilities

• Accurate data entry and efficient response to customs queries.
• Maintain compliance with current legislation and customs procedures.
• Ensure sufficient staffing for each shift and coach the team.

Skills

Excellent IT skills

Leadership in customer services

Tools

MS Office Suite

Bespoke CRM systems

Job description

A customer services provider in Worksop is seeking a Customer Services Team Leader to oversee operations ensuring smooth trade between the UK and EU. The successful candidate will lead a team, ensuring tasks are completed effectively while providing exceptional service. With a competitive starting salary of £28,500, the role offers benefits such as 28 days annual leave and comprehensive training on customs procedures. Ideal for individuals with strong IT skills and experience in customer service leadership.