Customs Clearance Operator

Hellmann Worldwide Logistics Ltd; Dover; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global logistics service provider in Dover seeks a Customs Clearance Operator responsible for processing customs clearances and liaising with customs officials. The ideal candidate will possess GCSEs in Maths and English, have strong communication skills, and experience in customs operations within a Road Freight environment. This full-time position requires proficiency in Microsoft Office and knowledge of customs regulations. Applicants must demonstrate their right to work in the UK during recruitment.

Qualifications

• Ideal candidate must be educated in Maths and English to GCSE level.
• Experience in a customs role within a Road Freight environment is preferred.
• Strong computer skills in Microsoft Office applications are required.

Responsibilities

• Process customs clearances efficiently and accurately.
• Liaise with customers and government agencies.
• Keep up-to-date on customs legislation and regulations.
• Provide out-of-hours support for customs clearance.

Skills

Customer service excellence

Effective communication skills

Highly competent computer skills

Knowledge of customs regulations

Ability to work under pressure

Education

GCSE in Maths and English (A-C)

Tools

Microsoft Office

CDS

CNS

Destin8

ASM Sequoia

Job description

CUSTOMS CLEARANCE OPERATOR

Location: Dover

Hours: Full time, 37.5 hours per week, 9am – 5.30pm Monday to Friday

About the position: The purpose of the Customs Clearance Operator is to action all Customs clearances at the Dover site. You will be responsible for calculating and processing customs clearances including duties and taxes to be paid. You will be required to enter details onto specialised customs software which may include CDS, CNS, Destin8 and CFSP, Pentant and ASM Sequoia. You will be responsible for issuing the correct documents on behalf of the customer to ensure that customs are cleared in a timely and efficient manner allowing shipments to continue on their journey.

A key part of this role is the liaison with customs officials, subcontractors and customers that will be required to process shipments and complete documentation. This job also requires you to liaise with officials in various agencies to ensure goods are cleared through customs or quarantine.

The Customs Clearance Operator will also be expected to have and continue to build a good understanding of all relevant customs-related laws and regulations. You will be expected to maintain your understanding and keep up-to-date with changes as they occur, so as to be able to advise customers on import and export restrictions, tariff systems, insurance requirements and all other customs-related matters.

Key Tasks and Responsibilities:

• Effectively, efficiently and accurately process primarily, but not exclusively, Road Freight customs clearances for all customers within the guidelines of all relevant laws and regulations.
• Work closely with existing customers to maintain service levels.
• Liaise with all customers, suppliers, government agencies, freight forwarders, importers, exporters et al as required to prepare and process primarily, but not exclusively, Road Freight customs clearances for Hellmann UK.
• Arrange import clearances into Bond & removal from Bond for Road Freight, Sea Freight & Air Freight if required.
• Process clearances with the use of specific customs systems to complete all Custom’s transactions. Destin8 & CNS, CDS, ASM Sequoia.
• Liaise with Hellmann operational staff and the Hellmann sales team for day to day customs enquiries.
• Complete appropriate customs declarations correctly and in a timely manner, with correct values, declarations and HS codes.
• Arrange ad‑hoc Customs shipments for Hellmann Partners and complete Customs declarations to be sent to Partners.
• Interface with HMRC regarding compliance issues as required.
• Keep up to date on Customs Clearance legislation, laws and regulations.
• Attend relevant seminars and training courses to ensure the maintenance of their understanding of Customs-related legislation and requirements.
• Provide out of hours support for customs clearance requirements as and when required.

About you:

The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A‑C and be able to demonstrate highly competent computer skills in all areas of Microsoft Office. We are looking for a candidate who can demonstrate customer service excellence and effective communication skills. The ideal candidate will have knowledge and experience of working within a customs role within a Road Freight environment, and the ability to work under pressure and to tight deadlines.

Our Values:

As a global active logistics service provider, Hellmann Worldwide Logistics serves solutions for every logistical challenge. In our vision, we year and strive for a better world: A world where humankind takes care of the environment, quality of life is improved, and social equity is reality. We can only realise this world together!

At Hellmann Worldwide Logistics, we look for people who live:

• Our caring spirit, which makes us stand out from the rest.
• Reliability and are accountable in every situation.
• Entrepreneurship by knowing the business, industries and the market.
• Forward thinking and are bold to bring in new ideas to perspectives.

Right to Work UK

In accordance with Home Office guidance successful candidates will be required to show evidence of their right to work in the UK before their commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the criteria and understand the immigration fees that you would be responsible for when making a visa application.

All offers of employment are subject to a five year background check and criminal records check satisfactory to our company.

Successful applicants will be contacted to arrange an interview. Unfortunately due to the volume of CVs we receive we are unable to reply to unsuccessful candidates at this stage. If you have not heard from us within 2‑3 weeks, your application has not been successful on this occasion.

Please note that should sufficient applications be received we reserve the right to close this vacancy at any time, we therefore encourage all interested applicants to apply at their earliest convenience to avoid disappointment.

We are not looking to engage with any external recruitment agencies.