Customs Clearance Coordinator

Customs Support; Dover; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading customs services provider in Dover is seeking a Customs Clearance Coordinator to oversee customs documentation and ensure compliance with HMRC legislation. The role involves preparing customs declarations, managing customer inquiries, and liaising with customs authorities. Ideal candidates will demonstrate strong attention to detail and proficiency in Excel. The company offers a competitive benefits package including a pension scheme and healthcare support among other perks.

Benefits

Pension with 5% company contribution

25 days holiday plus bank holidays

Healthcare including life insurance and mental health support

Qualifications

• Experience handling customs documentation and clearance processes.
• Strong team ethic and proactive work style.
• Ability to learn new systems and improve processes.

Responsibilities

• Prepare and process import/export customs declarations.
• Check customs import/export entries for compliance.
• Manage customer queries regarding customs procedures.
• Liaise with customs and port authorities.
• Maintain data integrity across systems.

Skills

Attention to detail

Strong communication skills

Organizational skills

Ability to work independently

Excel proficiency

Multitasking ability

Job description

As a Customs Clearance Coordinator, you will be creating customs documentation and overseeing successful and correct customs clearance status of traffic. A pivotal role that requires attention to detail and being able to work to a process while also giving consideration to how those processes can be improved. Experience in Excel is an advantage but ultimately the ability to expand on basic knowledge and learn new systems is more important. The role requires a strong team ethic but also the ability to work proactively on your own.

Accountabilities

• Customs entries to be submitted in accordance with clients IOP, in line with current HMRC legislation, using ASM Sequoia
• Dealing with various modes of transport – Road, Sea and Air
• Dealing with a variety of commodities
• Understanding different Customs processes such as Homeuse, IP, returned goods
• Dealing with all queries quickly and efficiently
• Verifying documents received for Customs purposes are compliant and correct
• Manage own / group email inbox efficiently
• Working on multiple operating systems
• Communicating with customers directly via email and telephone
• Liaising with Customs and port authorities
• Understanding incoterms

Responsibilities

• Preparation and processing of import / export customs declarations and clearance
• Customs import / export entry checking
• Deal with all enquiries and queries quickly and efficiently relating to customs procedures, tariff classifications, duty rates and any other documentation requirements
• Interact with customers, both face-to-face or by telephone / email in a professional and courteous manner
• Liaise with importers / exporters and others to obtain mandatory information for import and export entries
• Deal with any customs related complaints
• Maintain data integrity on all systems
• Liaise with key customs partners
• Support and advise all customers whilst ensuring the company is fully compliant with the requirements of HMRC and other relevant bodies

What we offer

• Pension: 5% company contribution subject to employee‑required auto‑enrolment contribution
• Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays
• Healthcare: Yes, including Life Insurance, Income Protection, and additional Mental Health support

Personal attributes

• Strong communication and interpersonal skills
• Excellent organisational and multitasking abilities
• Detail-oriented with a commitment to accuracy
• Ability to work independently and as part of a team
• Dedication to providing exceptional service as per our SLA’s / SOP’s
• Proactive and confident
• Completes personal goals (Agreed with line manager)

Vision

We make Customs easy for global trade

Mission

• Be the full-service customs expert. Provide timely and accurate customs services through digital innovation
• Deliver international customs support via local presence
• Attract and engage the right people
• Commit to the highest quality and compliance standards
• Learn and improve continuously

Values

• Accountability
• Quality
• Integrity
• Teamwork