Customs Broker / Manager

Freightserve recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing logistics company in Greater London is seeking a Senior Customs Broker/Manager to lead the setup and management of their in-house customs function. The ideal candidate will have extensive customs knowledge and experience, overseeing compliance and enhancing operational integration. Responsibilities include designing customs workflows, mentoring staff, and ensuring regulatory adherence. The role offers competitive compensation in a hybrid work environment.

Qualifications

• Senior experience as a Customs Broker/Manager.
• Strong UK import/export customs knowledge.
• Background in freight forwarding, aviation or time-critical logistics.

Responsibilities

• Lead the end-to-end establishment of in-house customs brokerage.
• Design and implement customs SOPs, workflows and controls.
• Act as Company’s senior technical authority on customs matters.
• Ensure full compliance with HMRC, Border Force and regulatory bodies.

Skills

UK import/export customs knowledge

Senior Customs Broker/Manager experience

Leadership experience

Background in freight forwarding

Job description

Freightserve recruitment are looking for a Senior Customs Broker / Manager who has experience within Customs (Import and Exports). The company are a busy fast growing company.

Role Overview

We are seeking a senior operational leader with strong customs expertise to lead the setup, integration and long-term management of our in-house customs function, while also supporting our wider aviation logistics operations.

This is a hybrid role, combining : -

• Senior customs leadership
• Hands‑on operational support
• Full ownership of customs P&L, compliance and development

The role is critical to transforming customs from an outsourced service into a core competitive advantage and standalone profit centre, that we grow out.

Key Responsibilities : -

• Lead the end‑to‑end establishment of in‑house customs brokerage
• Design and implement customs SOPs, workflows and controls
• Act as Company’s senior technical authority on customs matters
• Support AEO readiness and compliance frameworks
• Ensure full compliance with HMRC, Border Force and regulatory bodies

Operational Integration : -

• Embed customs seamlessly into time‑critical aviation operations
• Support AOG, engine movements, aircraft parts and high‑value shipments
• Ensure customs enhances speed, accuracy and customer experience
• Act as a senior escalation point for complex or urgent movements

People, Training & Development : -

• Dual‑train the operations team on customs fundamentals and best practice
• Reduce key‑person dependency through structured knowledge sharing
• Lead, mentor and develop customs capability as the team scales
• Build a high‑performance, compliance‑led culture

Commercial & P&L Ownership : -

• Full responsibility for customs P&L, pricing and margin management
• Convert third‑party customs spend into internal revenue
• Develop customs services for : -

o Existing customers

o Overseas agents

o Transport partners and other forwarders

• Bring on new business, starting with existing partners
• Support cross‑selling across air, road and 3PL services

Skills & Experience Required : -

• Senior experience as a Customs Broker / Manager
• Strong UK import / export customs knowledge
• Background in freight forwarding, aviation or time‑critical logistics
• Leadership experience with a commercial mindset

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry