Customer & Training Advisor

Alexander Mae (Bristol) Ltd; Clevedon; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A well-established educational organisation is seeking a Customer & Training Advisor to provide exceptional service and support to students. This role involves guiding students through their training journey, managing administration tasks, and handling enquiries via various channels. Ideal applicants are proactive, organised, and possess strong communication skills. The position offers a salary range of £27,000 to £30,000 and a hybrid work option, allowing for three days in the office per week. Join us to make a difference in learners' lives.

Benefits

Hybrid working

Flexitime

Casual dress

Company pension

Free on-site parking

Company events

Profit sharing

Qualifications

• Minimum 1 year of customer service experience.
• Strong ability to manage multiple priorities and work independently.
• Ability to maintain discretion when handling sensitive information.

Responsibilities

• Guide and support students throughout their training.
• Manage student administration with accurate record keeping.
• Assist prospective students with course information.
• Handle enquiries via phone, email, and face-to-face.

Skills

Excellent verbal communication

Organisational skills

Customer-focused

Proficiency with Microsoft Office

Interpersonal skills

Education

5 GCSEs at grades C / 4 including Maths and English

Job description

The Company

Our client is a well-established organisation, supporting learners as they progress through their training journey. They are dedicated to delivering high-quality education, outstanding customer service, and a supportive learning environment. Working closely with their partner training network, they help their students achieve their goals while maintaining a friendly, student-centred culture.

The Role

We are delighted to be supporting our client in the recruitment of a Customer & Training Advisor, a key role responsible for guiding prospective and current students, providing exceptional customer service, and ensuring the smooth running of training and administrative processes. Working within the Commercial and Communications team, you will be the first point of contact for enquiries, support learners throughout their training journey, and assist with sales, CRM management, and events. This is a fantastic opportunity for someone organised, confident, and passionate about helping students succeed.

Key Responsibilities

• Provide guidance and support to students throughout their training.
• Manage student administration, ensuring accurate and timely record keeping.
• Support the partner training alliance by helping its students with course information and advice.
• Handle enquiries by phone, email, and face-to-face, offering clear and friendly guidance.
• Encourage course sign-ups by ensuring prospective students receive all relevant information.
• Follow up on enquiries and maintain accurate records of customer interactions.
• Ensure customer orders are processed and fulfilled to a high standard.
• Update and maintain CRM records with customer and sales activity.
• Support improvements to sales processes and student tracking systems.
• Assist with collecting and analysing customer research data.
• Stay informed about competitor activity and industry developments.
• Assist with trade shows, open days, and recruitment events.
• Support promotional projects and marketing initiatives.

The Person

• Confident communicating in person, on the phone, and via email.
• Highly organised, with excellent administrative skills.
• Customer-focused, proactive, and committed to delivering exceptional service.
• Professional, well-presented, and discreet when handling sensitive information.
• Adaptable, positive, and able to work both independently and as part of a team.
• Interested in aviation or pilot training (desirable but not essential).

Essential Requirements

• 5 GCSEs (or equivalent) at grade C / 4 or above, including Maths and English.
• Minimum 1 year of customer service experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Ability to manage multiple priorities and work independently.

The Salary

£27-30000

The Location

North Somerset, Bristol, + Hybrid (3 days per week office based Mon- Wed and Thursday and Friday from home)

The Hours

Monday – Friday 8.30am – 4.30pm

Benefits

• Hybrid working
• Flexitime
• Casual dress
• Company pension
• Free on-site parking
• Company events
• Profit sharing