Customer Technical Manager

b3 jobs; England; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading recruitment firm in food and beverage is seeking a Customer Technical Manager in Wiltshire, England. This role involves being the primary contact for technical and compliance matters, ensuring all products meet UK legislation, and managing technical administration. The ideal candidate has experience in Quality Management within the UK retail sector, is diligent, well-organized, and has excellent communication skills. The position offers a competitive salary, company pension, and generous annual leave.

Benefits

Company pension with 6% employer contribution

25 days annual leave + Bank holidays

Company sick pay

Employee assistance programme

Free eye tests with £90 contribution to prescription lenses

Qualifications

• Experience in a Quality or Technical Management role supporting the UK retail sector.
• Strong understanding of retailer codes of practice and food legislation.
• Ability to manage workload effectively and communicate at all levels.

Responsibilities

• Act as the main contact for technical and compliance matters.
• Ensure all products meet UK legal requirements.
• Manage technical administration for production sites outside the UK.
• Support issue resolution and manage internal audits.

Skills

Quality Management

Technical Management

Communication

Compliance Knowledge

Job description

Customer Technical Manager

A long-established organisation with a strong reputation for quality and reliability. They operate to recognised food safety standards, including BRCGS, and maintain a firm focus on responsible practices, long-term relationships, and continuous improvement.

About the Customer Technical Manager job

The purpose of your role will be to act as the main contact for technical and compliance matters for the retail customers. You will ensure all imported products meet UK legal requirements whilst supporting issue resolution, managing technical administration, and taking part in internal audits.

Key tasks

• Act as the primary point of contact for customers on all technical and compliance matters, delivering clear and professional communication to ensure full alignment on standards, requirements, and expectations.
• Ensure all products meet current UK food legislation, maintaining accurate and up-to-date technical information at all times. Conduct detailed technical checks of artwork for all UK-bound products to confirm legal, technical, and customer requirements are fully met before approval.
• Manage and complete all technical and compliance-related administrative tasks for production sites located outside the UK.
• Support the identification, investigation, and resolution of technical or compliance issues, ensuring they are handled promptly and effectively.
• Play an active role in internal site audits, including preparation, execution, and follow-up of any required actions.

About You

• The successful candidate must have experience within a similar Quality or Technical Management role with a background supplying into the UK retail sector. You will have a strong understanding of retailer codes of practice, relevant food legislation, and customer management.
• You will be diligent, well organised, and able to manage your own workload effectively, with a genuine passion for technical management.
• An excellent communicator at all levels both written and verbally.

More details

The Customer Technical Manager (ref:9008) job is paying £45,000 - £50,000 according to your experience.

This is a site-based role based in Wiltshire, commutable from Bristol, Bath, Swindon, Salisbury, Andover, Devises, Chippenham and other surrounding towns. Attendance at their London office one day per week is required.

The package includes a Company pension with a 6% employer contribution (STC), 25 days annual leave + Bank holidays, Company sick pay, 4 x Death in Service, Long service recognition, Wellbeing initiatives, Free flu jabs, Employee assistance programme, Free eye tests with £90 contribution to prescription lenses.

The working hours are Monday to Friday, 8:30am to 5:30pm.

b3 jobs are market-leading recruiters specialising in the food and beverage manufacturing industry, both in the UK and internationally. Founded in May 2000, we are proud of our reputation for being reliable, knowledgeable and resourceful - with our unique blend of honest and professional work ethics.
If this role isn’t quite what you’re looking for feel free to register with us.

Alternate job titles

Assistant Technical Manager | Technical Coordinator | QA Manager | Quality Manager | Quality Assurance Manager | QA Supervisor | Food Manufacturing Technical Jobs | Quality Assurance Manager | Senior Quality Manager | Food Manufacturing Technical Management Jobs | Food Safety Jobs