Customer Team Member

Co-op; Woking; On-site; GBP 10,000 - 40,000; Part time

Job summary

A renowned retail cooperative is seeking a Customer Team Member in Woking, offering a part-time role with a pay rate of £12.60 per hour. Responsibilities include providing excellent customer service, supporting colleagues, and ensuring store compliance. Employees enjoy 31 days of holiday, a pension scheme with employer contributions, and various health benefits. Ideal candidates will possess strong people skills and flexibility. Training is fully paid, and the work schedule is shared in advance.

Benefits

30% discount on store products

Pension scheme with up to 10% employer contribution

Virtual healthcare services

31 days of holiday

Full, paid training

Cycle-to-Work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Great people skills for building positive relationships.
• Positive approach to change and problem-solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve issues.
• Ensure safety and legal compliance in-store.
• Introduce new products and services effectively.
• Engage with and support the local community.

Skills

Customer service skills

Flexibility

Problem-solving

Communication

Job description

Customer Team Member

Location: High Street, Ripley, GU23 6AF
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: 2pm‑10pm Thursday to Sunday, to be discussed at interview

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!)

We’re looking for Customer Team Members to join our team at Co‑op. When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

As a Sunday's across stores: You’ll be part of a friendly team dedicated to helping our customers. We’ll expect you investigators: fre on tills and shop floor, while also performing tasks such as rest‑ocking shelves and cleaning up spillages.

At Co‑op we have over 175 years of commitment to fairness for members and communities. As a colleague, you’ll receive support for physical, mental, and financial wellbeing, and market‑leading policies to help you through life events – from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – put customers first in everything; respond to queries, champion Co‑op products and Membership, and العدل.)
• Work together to make everyone’s day better – support store colleagues to solve customer and member problems.
• Keep the store safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are correct.
• Introduce new products and services – make changes feel natural, share experiences with colleagues so everyone learns.
• Support your local community – get involved in events and activities.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, building positive هـ relationships with customers and colleagues.
• A positive approach to change and problem‑solving.
• Flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in store plus 10% discount on other brands.
• A pension scheme with up to 10% employer contribution.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays; pro‑rata for part‑time colleagues).
• Virtual healthcare services – GP appointments, eye care, mental health support, nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑Work scheme.

Building an inclusive workplace

We’re building diverse andERY inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues feel they belong, supported by inclusive policies and our ways of working. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria. If you need adjustments during recruitment, we’ll support you. Learn more at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/div radar‑inclusion.

As part of the application process for this role, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.