Customer Team Member

Co-op; Stonehouse; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail company is seeking a Customer Team Member in Stonehouse to provide exceptional customer service and support store operations. Offering a part-time contract with flexible shifts, a competitive hourly rate, and comprehensive benefits including discounts and a pension scheme. Join a friendly team dedicated to helping customers and support for personal and career development.

Benefits

30% discount on products

Pension scheme with employer contributions

Paid training

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

31 days holiday

Qualifications

• Genuine care for customer and member needs.
• Positive approach to change and problem-solving.
• Ability to build positive relationships.

Responsibilities

• Provide friendly service and support to customers.
• Ensure the store is safe and compliant.
• Help introduce new products and services.

Skills

Customer service skills

Great people skills

Flexibility

Job description

Overview

Customer Team Member – Location: 10 King Street, Stonehouse, ML9 3EF • Pay: £12.60 per hour • Contract: 12 hours per week + regular overtime, permanent, part time • Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

Responsibilities

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
• Work together to make everyone's day better – support store colleagues to solve problems for customers and members
• Ensure the store is safe and compliant – keep shelves stocked and ensure prices, dates, and temperatures are accurate
• Help introduce new products and services – make changes feel natural, sharing experiences with colleagues so everyone learns together
• Support the local community – get involved in activities and events

What you’ll need

• A genuine care for the needs of customers and members
• Great people skills and the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• Flexibility to work a range of different shifts

Benefits

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• Pension scheme with up to 10% employer contributions
• Wagestream – a money management app for paycheck access
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for personal development and career progression
• Rota planning three weeks in advance, accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process, we’ll ask if you need reasonable adjustments to enable your participation.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.