Customer Team Member

Career Choices Dewis Gyrfa Ltd; Prestatyn; On-site; GBP 10,000 - 12,000; Part time

Job summary

A retail cooperative in Prestatyn is seeking a Customer Team Member for a part-time role. You’ll provide friendly service, help customers, maintain a safe store, and support colleagues. Ideal candidates will have great people skills and flexibility in working shifts. Benefits include discounts, a pension scheme, and virtual healthcare services. Full training is provided, with inclusive support in the hiring process.

Benefits

30% discount on all Co-op products

Pension scheme with employer contributions

Virtual healthcare services

31 days of holiday

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change.

Responsibilities

• Provide friendly and thoughtful service.
• Respond to customer queries and champion Co-op products.
• Ensure the store is safe and legal.
• Keep shelves stocked and ensure pricing accuracy.
• Help introduce new products and services.

Skills

Great people skills

Problem solving

Flexibility to work various shifts

Job description

Customer Team Member Location: Ffordd Penrhwylfa , Prestatyn, LL19 8BP Pay: £12.60 per hour
Contract: 16 hours per week regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5.45am store opening), afternoons, late evenings (11pm store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed)
You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

What you’ll do

• Friendly and thoughtful service
• You’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better
• Supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal
• Keep the shelves stocked and ensure prices, dates, and temperatures are all as they should be
• Help introduce new products and services
• Make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Get involved in all kinds of activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream— a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations—24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion. As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).