Customer Team Member

Co-op Group; Northampton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known retail chain in Northampton is seeking a Customer Team Member to provide exceptional service and support. The role involves varied shifts and responsibilities such as ensuring customer satisfaction, store compliance, and community engagement. Ideal candidates will possess strong people skills and a genuine passion for customer care. The position offers competitive pay of £12.60 per hour, part-time hours, and opportunities for career growth through full, paid training.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Access to a money management app

31 days of holiday (pro-rata)

Virtual healthcare services

Employee assistance service

Full training and development support

Advanced rotas accessible via phone

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships.
• Positive approach to change and problem solving.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues in solving problems.
• Ensure store safety and legal compliance.
• Introduce new products and services.
• Engage with the local community through activities.

Skills

Customer care

People skills

Problem-solving

Flexibility in scheduling

Job description

Customer Team Member

Location: Williams Way Grange Court, Northampton, NN4 5DY

Pay: £12.60 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (5.30am opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role includes working in our in-store bakery.

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We’re looking for Customer Team Members to join our team at Co‑op.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

What you’ll do

• Friendly and thoughtful service - you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience
• Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.