Customer Team Member

The Co-operative Group; Luton; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A prominent retail cooperative in Luton is seeking a Customer Team Member to provide exceptional service and support to customers. This part-time position involves a varied work pattern, including mornings and evenings. The ideal candidate will have great people skills and a genuine care for customer needs. In return, the cooperative offers competitive pay, extensive benefits, and opportunities for personal development. Join a dynamic team dedicated to creating an inclusive workplace.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

31 days holiday including bank holidays

Virtual healthcare services

Full paid training support

Cycle-to-work scheme

Qualifications

• Customer-focused with the ability to respond to queries professionally.
• Ability to build positive relationships in a team setting.
• Flexible with work shifts and adaptable to change.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues and maintain a safe store.
• Help introduce new products and services.

Skills

Great people skills

Positive approach to change and problem solving

Genuine care for the needs of customers

Flexibility to work a range of different shifts

Job description

Customer Team Member

Location: 110 High Street, Heathfield, TN21 8JD | Pay: £12.60 per hour | Contract: 12 hours per week + regular overtime, permanent contract, part time | Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at-------------- Interview. Role will include working in our in-store bakery. Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business‑related needs. We’re looking for Customer Team Members to join our team at Co‑op.

When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store-Аsafe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved سبح all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to github work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream– a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect thehip communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

จWe reserve the right to remove a vacancy before the scheduled closing date.