Customer Team Member

Co-op Group; Llangollen; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative in Llangollen seeks a Customer Team Member to deliver excellent service and support the store team. Your role involves responding to customer queries, ensuring safety compliance, and contributing to community events. Candidates must possess strong interpersonal skills and a genuine care for customer needs. This part-time position offers competitive pay, benefits, and opportunities for personal development in an inclusive environment.

Benefits

30% discount on Co-op products

Pension scheme with employer contribution

Money management app access

31 days of holiday

Virtual healthcare services

24/7 employee assistance

Full, paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Excellent people skills, with the ability to build positive relationships.
• A positive approach to change and problem solving.

Responsibilities

• Provide friendly service and respond to customer queries.
• Help store colleagues to solve problems for customers.
• Ensure compliance by keeping shelves stocked and managing prices.
• Introduce new products and services and share experiences.
• Support local community activities and events.

Skills

Excellent people skills

Positive approach to change

Genuine care for customer needs

Job description

Customer Team Member

Location: Regent Street, Llangollen, LL20 8HN

Pay: £12.60 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: 5:45am to 2pm, 2pm to 10pm, including weekends to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

Applicants must be aged 18 or over, as the role may involve work before 6am or after 10pm, or other business-related needs.

Responsibilities

• Provide friendly and thoughtful service, putting customers first in everything you do: responding to queries, championing Co‑op products and Membership, and delivering a great shopping experience.
• Work together to make everyone's day better by supporting store colleagues to solve problems for customers and members.
• Ensure the store is safe and legal by keeping shelves stocked and making sure prices, dates, and temperatures are as they should be.
• Help introduce new products and services by making changes feel natural and sharing experiences with colleagues so everyone learns together.
• Support your local community by getting involved in a range of activities and events.

Qualifications

• A genuine care for the needs of customers and members.
• Excellent people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.

Benefits

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• Up to 10% employer contribution to a pension scheme.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rate for part‑time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Inclusive Workplace

We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.

Application Process

As part of the application process, you will need to complete two online assessments. The assessments will take around 20 minutes to complete.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

We reserve the right to remove this vacancy before the scheduled closing date.