Customer Team Member

Co-op Group; Kirkcaldy; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading retail company in Kirkcaldy is seeking a Customer Team Member to provide exceptional service and support in-store operations. Responsibilities include responding to customer queries, ensuring store safety, and collaborating with colleagues. Ideal candidates will have strong people skills, problem-solving abilities, and the flexibility to work varied shifts. This part-time role offers benefits such as discounts, holiday pay, and access to virtual healthcare services.

Benefits

30% discount on all Co-op products

Employer pension contribution up to 10%

Access to virtual healthcare services

31 days of holiday

Cycle-to-work scheme

Qualifications

• You must be aged 18 or over.
• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve problems for customers.
• Ensure the store is safe and legal by keeping shelves stocked.

Skills

Customer service

Problem solving

Flexibility

People skills

Job description

Customer Team Member

Location: Lauder Road, Kirkcaldy, KY2 5BD.
Pay: £12.60 per hour.
Contract: 16 hours per week + regular overtime, permanent, part‑time.
Working pattern: varied shifts – early mornings (5:30 am store opening), afternoons, weekends (discuss at interview). The role also includes working in the bakery.

Full, paid training provided.

You must be aged 18 or over. The role may involve working before 6 am or after 10 pm.

What you'll do

• Provide friendly and thoughtful service – put customers first: respond to queries, champion Co‑op products and Membership, work in the in‑store bakery and deliver a great shopping experience.
• Work together to make everyone's day better – support store colleagues to solve problems for customers and members.
• Ensure the store is safe and legal – keep shelves stocked and ensure prices, dates and temperatures are correct.
• Help introduce new products and services – make changes feel natural, sharing experiences with colleagues so everyone learns together.
• Support the local community – get involved in activities and events.

What this job would suit you for

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Benefits

• 30 % discount on all Co‑op products in store plus 10 % discount on other brands.
• Up to 10 % employer contribution to a pension scheme.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family (GP appointments, eye care, mental health support, nutrition and fitness consultations).
• 24/7 employee assistance service.
• Full, paid training and dedicated support for personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re proud to be part of the Disability Confident scheme and to offer interviews to disabled candidates meeting the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel they belong, supported by our inclusive policies and the way we work.

Application process

As part of the application process, you need to complete two online assessments – around 20 minutes each.

Other information

We reserve the right to remove a vacancy before the scheduled closing date.