Customer Team Member

Co-op Group; Glasgow; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known retail group in Glasgow seeks a Customer Team Member to deliver exceptional service and support store operations. Responsibilities include assisting customers, ensuring store safety, and participating in community events. The ideal candidate will demonstrate excellent people skills and a genuine care for customer needs. This part-time position offers pay of £12.60 per hour with flexible shifts, full training, and various employee benefits including discounts and a pension scheme.

Benefits

30% discount on in-store products

Pension scheme with up to 10% employer contributions

Money management app access

31 days of holiday pro rata

Virtual healthcare services

24/7 employee assistance service

Full, paid training and development support

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships.
• Positive approach to change and problem-solving.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues to solve problems for customers.
• Ensure store compliance with safety and legal standards.
• Assist in introducing new products and services.
• Engage in community activities and events.

Skills

Customer service

Problem-solving

Flexibility

People skills

Job description

Customer Team Member

Location: Crown Street Gorbals, Glasgow, G5 9XR

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!)

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

What you bring

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Benefits

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.