Customer Team Member

Co-op Group; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail store in Tarvin is seeking a Customer Team Member to provide friendly service and support customers. You'll work varied shifts and receive full paid training, plus incredible benefits like 31 days holiday and a pension scheme. Candidates should possess strong people skills, flexibility, and a commitment to customer care. Join a company that values diversity and personal development.

Benefits

30% product discount

Pension scheme with 10% contributions

Wagestream access

31 days of holiday

Virtual healthcare services

Employee assistance service

Full paid training

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change.

Responsibilities

• Provide friendly service and respond to customer queries.
• Work with colleagues to solve problems for customers.
• Ensure store safety by checking stock and prices.
• Introduce new products and share experiences.
• Support community involvement.

Skills

Great people skills

Problem-solving ability

Flexibility

Job description

Overview

Customer Team Member
Location: 63 High Street, Tarvin, CH3 8EE
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)

About Co-op

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you’ll do

• Provide friendly and thoughtful service—put customers first in everything you do: respond to queries, champion Co-op products and Membership, and help deliver a great shopping experience
• Work with store colleagues to solve problems for customers and members
• Keep the store safe and legal: stock shelves, check prices, dates, and temperatures are correct
• Help introduce new products and services and share experiences with colleagues to support learning
• Support the local community by getting involved in activities and events

Who this role suits

• A genuine care for the needs of customers and members
• Great people skills and the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• Flexibility to work a range of different shifts

Benefits

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream—access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition/fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for personal development and career progression
• Rota’s shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Inclusion and recruitment

We’re building an inclusive workplace and welcome applications from everyone. We provide reasonable adjustments in recruitment for disabled candidates who meet the minimum criteria and participate in the Disability Confident scheme. We will ask about reasonable adjustments during the application process and whether you would like to be considered under the Disability Confident scheme when you apply.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process and about our diversity and inclusion commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Application process

As part of applying, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.