Customer Team Member

Co-op Group; Donaghadee; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail organization located in Donaghadee is looking for a Customer Team Member to deliver exceptional service and support to customers. The role involves various tasks including maintaining store safety, introducing new products, and fostering community involvement. The ideal candidate should possess great people skills and a positive attitude towards change. This part-time position offers paid training, flexible shifts, and a range of employee benefits including discounts and healthcare services.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Access to a money-management app

31 days holiday (pro-rata)

Virtual healthcare services

Employee assistance service

Full paid training and support

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexible to work a range of different shifts.

Responsibilities

• Deliver friendly and thoughtful service to customers.
• Support store colleagues to solve problems.
• Ensure the store is stocked and compliant.

Skills

Great people skills

Positive problem-solving

Flexibility to work changing shifts

Job description

Customer Team Member

Location: 20 New Street, Donaghadee, BT21 0AG

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep the shelves stocked and ensure prices, dates and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem‑solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental‑health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.