Customer Team Member

CO-OP; Corfe Mullen; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community-focused retail chain in Corfe Mullen is seeking a part-time Customer Team Member to join their friendly team. In this role, you will provide excellent service, support fellow team members, and ensure a safe shopping environment. Key skills include strong interpersonal abilities and flexibility with shifts. Enjoy benefits like a 30% discount on products, a pension scheme, and opportunities for personal development. The position offers 15 hours per week with varied shifts including weekends.

Benefits

30% discount on all products

Pension scheme with up to 10% employer contributions

Access to money management app

31 days of holiday, pro rata

Virtual healthcare services

24/7 employee assistance service

Full, paid training

Rotas shared three weeks in advance

Cycle-to-work scheme

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve problems for customers.
• Ensure the store is safe and legal by managing stock.
• Help introduce new products and services effectively.
• Engage with the local community through activities.

Skills

Great people skills

Positive approach to change and problem solving

Flexibility to work a range of different shifts

Job description

Customer Team Member – Role Overview

As a Customer Team Member, you'll be part of a friendly team dedicated to helping our customers. You'll provide great service on the tills and shop floor, and perform a wide range of tasks around the store like re‑stocking shelves and cleaning up spillages.

What You’ll Do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

Key Customer Skills

• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Contract and Working Pattern

15 hours per week + regular overtime, permanent contract, part time.

Varied shifts including early mornings, afternoons, late evenings and weekends – to be discussed at interview.

Benefits and Perks

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Diversity and Inclusion

We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues feel supported by inclusive policies.