Customer Team Member

Co-op Group; City of Westminster; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known retail organization is looking for a Customer Team Member in Westminster, England. In this part-time role, you'll provide exceptional service, ensuring a great shopping experience for our customers. Responsibilities include helping solve customer queries, maintaining store safety, and introducing new products. Applicants should have great people skills, a flexible approach, and a genuine care for customer needs. This role offers a variety of perks, including discounts, paid training, and opportunities for personal development.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

31 days holiday pro-rata

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly service and respond to customer queries.
• Collaborate with colleagues to solve problems for customers.
• Ensure store safety and legality by keeping shelves stocked.
• Introduce new products and services smoothly.
• Engage with local community activities and events.

Skills

Customer care

Great people skills

Problem solving

Flexibility

Job description

Overview

Customer Team Member
Location: Block H3/H4, Retail Unit 1, Hendon, NW9 7ED
Pay: £13.85 per hour including London allowance
Contract: 12 hours per week + regular overtime, 6 month temporary contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)

What you’ll do

• Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events!

What this job would suit

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Recruitment process

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.