Customer Team Member

Co-op; Bury St Edmunds; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading grocery retailer is seeking a Customer Team Member in Bury St Edmunds. In this part-time role, you will provide exceptional service to customers, support store operations, and engage with the community. The position offers varied shifts and includes benefits such as discounts on products and a pension scheme. Candidates should possess strong people skills and a positive approach to problem-solving, with flexibility in scheduling. Training will be provided, and no CV is needed for application.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contribution

Money-management app access

31 days of holiday (pro-rata)

Virtual healthcare services

24/7 employee assistance service

Full paid training

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem-solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues in solving problems for customers.
• Ensure store safety and legal compliance.
• Introduce new products and services effectively.
• Get involved in community activities and events.

Skills

Customer service skills

Problem-solving abilities

Flexibility

People skills

Job description

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Customer Team Member

Location: Longsight Road Holcombe Brook, Bury, BL0 9SH

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, 6‑month temporary contract, part‑time

Working pattern: varied shifts – early mornings (6.30 am opening), afternoons,efa both nights (10.15 pm closing) and weekends. Shift pattern will be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device – no CV needed!

You must be aged 18 or over to apply for this role, as it may involve working before 6 am or after 10 pm, or other business‑related needs.

Why Co‑op?

• 30 % discount on all Co‑op products in‑store (plus 10 % discount on all other brands)
• ​Pension scheme withასა up to 10 % employer contribution
• Streamimo – a money‑management app giving you access to a portion of your pay as you earn it
• 31 days of holiday (including bank holidays – pro‑rata for part‑time colleagues)ಬಂಧ line
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental‑health support and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: respond to queries, champion Co‑op products and Membership, and provide a great shopping experience.
• Work together to make everyone’s day better – support store colleagues to solve problems for customers and members.
• Keep the store safe and legal – stock shelves, keep prices, dates and temperatures correct.
• Help introduce new products and services – make changes feel natural and share experiences to learn together.
• Support your local community – get involved in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people‑skills and the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem‑solving.
• The flexibility to work a range of different shifts.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues feel they belong, supported by inclusive policies and ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.