Customer Team Member

Co-op Digital; Bath; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative is seeking a Customer Team Member in Bath, England. This part-time role involves providing excellent customer service, helping solve problems, and ensuring store compliance. Benefits include a 30% discount on products, a pension scheme, paid training, and access to virtual healthcare services. Ideal candidates will have great people skills and flexibility in shift patterns.

Benefits

30% discount on all products

Pension scheme with up to 10% employer contribution

Virtual healthcare services

31 days holiday

24/7 employee assistance service

Full, paid training

Qualifications

• Genuine care for the needs of customers and members.
• Effective communication and interpersonal skills.
• Flexibility in working a range of shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve problems.
• Ensure store safety and compliance with regulations.
• Introduce and promote new products and services.
• Engage in community activities and events.

Skills

Great people skills

Ability to build positive relationships

Flexibility to work different shifts

Positive approach to problem solving

Job description

Customer Team Member

Location: 3a Burlington Place, Julian Road, Bath, BA1 2SQ

Pay: £12.60 per hour

Contract: 24 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you'll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

We reserve the right to remove a vacancy before the scheduled closing date.