Customer Team Member

CO-OP; Barnton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A national retail cooperative is seeking a Customer Team Member in Barnton, England. You will be part of a friendly team, providing excellent service and support. Responsibilities include ensuring customer satisfaction, maintaining store safety, and engaging in community activities. The role offers flexible shifts, 16-20 hours per week, with numerous benefits including paid training and discounts. Ideal candidates are 18+, have great people skills, and a positive approach to change. Join us to make a real difference in our community.

Benefits

31 days holiday (pro rata for part-time)

Hybrid pension scheme

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

30% discount on Co-op products

Stream money-management app

Qualifications

• Ability to build positive relationships with customers and colleagues.
• Willingness to adapt and solve problems effectively.
• Availability for a range of shifts, including early mornings and late evenings.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support store colleagues in solving customer problems.
• Ensure store is safe, stocked, and compliant.
• Help introduce new products and services.
• Get involved in community activities and events.

Skills

Great people skills

Positive approach to change

Flexibility to work varied shifts

Job description

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service — you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better — supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal — keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services — make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community — get involved in all kinds of activities and events!

A genuine care for the needs of customers and members

• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Contract & Working Pattern

• Contract: 16‑20 hours per week + regular overtime, permanent contract, part time.
• Working pattern: varied shifts including early mornings (6 am opening), afternoons, late evenings (11 pm closing) and weekends, to be discussed at interview. The role will include working in our in‑store bakery.
• Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either working before 6 am or after 10 pm, or some other business‑related needs.

Benefits

• 31 days holiday (including bank holidays, pro rata for part‑time colleagues).
• Hybrid pension scheme with up to 10% Co‑op contribution.
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.
• 30% discount on all Co‑op products in-store plus 10% discount on all other brands.
• Stream: a money‑management app giving you access to a percentage of your pay as you earn it.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.