Customer Team Leader – Retail Store & Bakery Lead

Co-op Careers; Woking; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail cooperative in Woking is seeking a Customer Team Leader to provide superb service and lead a friendly team. Responsibilities include coaching staff, ensuring store operations remain smooth, and fostering community relations. Candidates should possess leadership skills while balancing team dynamics with customer needs. Paid training and various perks like a 30% discount and a comprehensive benefits package are offered. Flexible part-time hours with evening shifts involved.

Benefits

36 days holiday

10% employer pension contribution

30% discount on store products

Virtual healthcare access

Employee assistance service

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to authorize age-related sales.
• Genuine care for the needs of customers and members.
• Desire to learn and grow leadership skills.

Responsibilities

• Provide friendly and thoughtful service daily, especially in-store bakery.
• Coach and develop team capabilities, fostering inclusivity.
• Ensure the store is safe, legal, and operational.
• Lead when store manager is unavailable and handle HR processes.
• Build local community relationships in line with the Co-op community plan.

Skills

Customer service orientation

Leadership ability

Organizational skills

Problem-solving skills

Flexibility in shift work

Effective communication

Job description

A well-known retail cooperative in Woking is seeking a Customer Team Leader to provide superb service and lead a friendly team. Responsibilities include coaching staff, ensuring store operations remain smooth, and fostering community relations. Candidates should possess leadership skills while balancing team dynamics with customer needs. Paid training and various perks like a 30% discount and a comprehensive benefits package are offered. Flexible part-time hours with evening shifts involved.