Customer Team Leader - Flexible Shifts & Growth

Co-op Group; Rugby; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail organization seeks a Customer Team Leader in Rugby to provide exceptional customer service while managing and training the store team. Candidates should demonstrate strong problem-solving and organizational skills, a genuine care for customer needs, and be willing to engage with the community. The role includes varied shifts and offers extensive benefits, including 36 days of holiday and a pension scheme with employer contributions. Full training and career support are provided.

Benefits

36 days holiday

10% employer pension contribution

30% discount on store products

Access to virtual healthcare services

Cycle-to-work scheme

Qualifications

• You must be aged 18 or over to be a customer team leader.
• Genuine care for customers and members is essential.
• Desire to learn, grow, and develop leadership skills.

Responsibilities

• Deliver friendly and helpful service.
• Coach and train team members while fostering inclusion.
• Ensure the store is safe, legal, and fully operational.
• Support the store manager in various processes.
• Build community relationships and implement local plans.

Skills

Customer service orientation

Team leadership

Problem-solving

Organizational skills

Flexibility to work various shifts

Job description

A leading retail organization seeks a Customer Team Leader in Rugby to provide exceptional customer service while managing and training the store team. Candidates should demonstrate strong problem-solving and organizational skills, a genuine care for customer needs, and be willing to engage with the community. The role includes varied shifts and offers extensive benefits, including 36 days of holiday and a pension scheme with employer contributions. Full training and career support are provided.