Customer Team Leader

Co-op Digital; Long Lee; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail chain in Long Lee is seeking a Customer Team Leader to oversee bakery operations and ensure exceptional customer service. Responsibilities include leading the team, managing store operations, and community engagement. The ideal candidate will possess strong people skills and the flexibility to work varied shifts. Benefits include full training, discounts, a pension scheme, and 36 days of holiday. This part-time role offers competitive pay at £13.99 per hour, with opportunities for growth and development.

Benefits

30% discount on all Co-op products

Pension scheme with employer contributions

36 days of holiday (pro rata)

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team.
• Desire to learn and develop leadership skills.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe and fully operational.
• Manage diligence checks and stock accuracy.
• Support the store manager and lead when needed.
• Build relationships in the local community.

Skills

Great people skills

Organisational skills

Problem-solving skills

Flexibility to work different shifts

Job description

Overview

Customer Team Leader

Location: 125 Broomhill Avenue , Keighley, BD21 1BW

Pay: £13.99 per hour

Contract: 15 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (5.30am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview. Role will include working in our in-store bakery

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
• Develop your team\'s capabilities through coaching and training, fostering an inclusive culture where everyone\'s voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream– a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.