Customer Team Leader

CO-OP; Great Wyrley; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail cooperative is looking for a Customer Team Leader in Great Wyrley, United Kingdom. In this part-time role, you'll manage and support the store team while delivering excellent customer service. Responsibilities include coaching team members, managing safety and stock accuracy, and building community relationships. The role offers £13.99 per hour, 36 days of holiday, a pension with up to 10% contribution, and comprehensive training. We're committed to an inclusive workplace that welcomes applicants from all backgrounds.

Benefits

36 days holiday

10% employer pension contributions

30% discount on Co-op products

Virtual healthcare services

24/7 employee assistance

Cycle-to-work scheme

Qualifications

• Ability to balance leading a team and working on the shop floor.
• Must be aged 18 or over for age-related sales authorization.

Responsibilities

• Provide friendly and welcoming service to customers.
• Develop team capabilities through coaching and training.
• Ensure store safety, legality, and operational status.
• Manage stock accuracy and support store manager.
• Build relationships in the local community.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Flexibility to work various shifts

Desire to learn and develop leadership skills

Job description

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

We're looking for Customer Team Leaders to join our team at Co‑op.

When you join Co‑op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores., Full, paid training and dedicated support for your personal development and career progression.

What you’ll do

• Friendly and thoughtful service – you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

Qualifications & skills

• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts
• You must be aged 18 or over to be a customer team leader at Co‑op, as you'll need to authorise age‑related sales.

Pay & contract

Pay: £13.99 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

Benefits

• 36 days holiday (including bank holidays, pro rata for part‑time colleagues)
• A pension scheme with up to 10% employer contributions (Co‑op contribution corresponding)
• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

We’re building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.