Customer Team Leader

CO-OP; Edingley CP; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization in Edingley is seeking a part-time Customer Team Leader to provide excellent service and support team development. You will manage operations, ensure store safety, and lead the team during shifts. The ideal candidate will demonstrate strong customer service and leadership skills. Enjoy benefits including a 30% discount on products and 36 days of holiday.

Benefits

30% discount on products

Pension scheme with up to 10% employer contribution

36 days of holiday

Virtual healthcare services

Employee assistance service

Qualifications

• Must be aged 18 or over to authorize age-related sales.
• Desire to learn, grow and develop leadership skills.
• Experience in retail or customer service is beneficial.

Responsibilities

• Provide welcoming, friendly, and helpful service.
• Manage store operations and ensure safety.
• Lead the team and implement changes.

Skills

Customer service

Leadership

Organizational skills

Problem-solving

Job description

Overview

When you join Co-op, you'll be supported to grow your career and enjoy great benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare for you and your family, and a 30% discount on all Co-op products in our stores. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you with support for physical, mental, and financial wellbeing and market-leading policies for life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service — provide welcoming, easy, helpful, and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for customers.
• Support your store manager by deputising when they're not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store — work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
• Balance leading and supporting your team with hands-on shop floor work:
• Demonstrate great people skills and build positive relationships with customers and colleagues.
• Show strong organisational and problem-solving skills.
• Demonstrate a desire to learn, grow and develop your leadership skills.

Working pattern and schedule

• Contract: 16 hours per week + regular overtime, permanent, part time.
• Working pattern: 4 varied shifts over 7 days including early mornings (6am), afternoons, late evenings (10pm) and weekends; to be discussed at interview.
• Full, paid training provided.

Requirements and benefits

• You can apply for this role using your mobile device (no CV needed).
• You must be aged 18 or over to be a Customer Team Leader at Co-op, as you'll need to authorise age-related sales.
• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• Pension scheme with up to 10% employer contributions.
• Wagestream — a money management app giving access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask if you need any reasonable adjustments to enable you to participate.