Customer Support Supervisor

Michael Page (UK); Banbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growth-focused technology company near Banbury is seeking a Customer Support Supervisor to lead a team and enhance customer satisfaction. The role includes overseeing operations, coaching staff, and implementing customer-centric strategies. Ideal candidates will have proven customer service experience and leadership skills, alongside problem-solving abilities. The company offers a competitive salary and comprehensive benefits package.

Benefits

Competitive salary

Full training provided

Opportunities for growth

Comprehensive benefits package

Free parking onsite

Qualifications

• Proven experience in a customer service or collections environment.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team.

Responsibilities

• Lead and support a small team of advisors.
• Oversee day-to-day operations of customer support.
• Monitor team performance and provide coaching.

Skills

Customer service experience

Team leadership

Interpersonal skills

Problem-solving abilities

CRM system proficiency

Job description

Previous customer service experience in a fast-paced environment required

• Great opportunity to progress your career, skills and knowledge

About Our Client

This opportunity is with a fast-growing medium-sized company in the Technology sector based near Banbury, known for its innovative solutions and customer-focused approach. The organisation values precision and efficiency in its operations.

Job Description

Key responsibilities of the Customer Support Supervisor include:

• Lead and support a small team of advisors, fostering a positive and collaborative working environment.
• Oversee day-to-day operations of the customer support function, ensuring customer interactions are handled professionally.
• Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels.
• Monitor team performance, provide coaching and feedback, and support professional development.
• Handle escalated customer cases with sensitivity and problem-solving expertise.
• Collaborate with other departments to streamline processes and improve service delivery.
• Use data and reporting tools to track performance metrics and identify areas for improvement.
• Ensure compliance with relevant regulations and internal policies.

The Successful Applicant

The successful Customer Support Supervisor will have:

• Proven experience in a customer service or collections environment, ideally with team leadership responsibilities.
• Strong interpersonal and communication skills, with a focus on empathy and conflict resolution.
• Ability to lead and motivate a team in a fast-paced, target-driven environment.
• Comfortable using CRM systems.
• Excellent problem-solving and decision-making abilities.

What\'s on Offer

Benefits include:

• A competitive salary
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Generous annual leave package
• Free parking onsite