Customer Support Representative

Hostonic Hosting; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A technology services company in the United Kingdom is hiring a Customer Support Representative to enhance customer satisfaction. The role involves addressing support tickets and live chats, combined with helping customers during purchases. Ideal candidates will possess customer service experience and knowledge of WHMCS and social media tools. Strong communication skills and a friendly attitude are essential. This position offers ample opportunities for learning and growth within the team.

Qualifications

• Basic experience or knowledge in Hosting Solutions and Customer Support.
• Genuine friendly, optimistic, and helpful attitude.
• Willing to learn and ask for help if required.

Responsibilities

• Respond and resolve support tickets on WHMCS.
• Respond and resolve live chat enquiries.
• Provide excellent customer support at all times.
• Help and encourage users during a purchase.
• Answer phone calls using software.

Skills

Customer service

Attitude

Basic math skills

Good grammar

Tools

WHMCS

Microsoft Office

Social Media

VOIP software

Job description

About the Customer Support Representative position.

Your role will require you to work alongside Colleagues, Support Managers and Company Directors in improving and succeeding in giving the best possible customer service possible.

Your Tasks & Responsibilities

• To Respond and resolve support tickets on WHMCS.
• To Respond and resolve live chat enquiries.
• To Provide excellent customer support at all times.
• To Help and encourage users during a purchase on the website or over the phone.
• To Answer phone calls using software.

The Requirements

• Basic experience or knowledge in Hosting Solutions and Customer Support.
• You have a genuine friendly, optimistic, and helpful attitude.
• You are willing to learn, be open-minded and not be afraid to ask for help if required.
• Have good grammar and basic mathematical skills.

Some Helpful Attributes

• Previous experience in customer services with a brand or company

• Previous experience with the following software & tools is preferred:
  • Social Media: Twitter, Facebook, Instagram and other social media sites.
  • E-Commerce: WHMCS and/or ticketing and live-chat products.
  • Microsoft Office; MS Office, MS Excel, MS Outlook (Hotmail), MS Teams.
  • Live Chat: Tidio, Crisp.Chat, ChatSupport and/or other live chat integrations.
  • VOIP: Circleloop, RingCentral, e Receptionist and other VOIP software.