Customer Support Representative

Manpower UK Ltd; Glasgow; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A dynamic recruitment agency in Scotland is looking for a Customer Support Representative to join their Inside Sales team. This hybrid role allows flexibility with a mix of home and on-site work. Responsibilities include providing quality service support and managing customer interactions. The ideal candidate should have strong administration and organization skills, with an emphasis on customer service. Enjoy competitive pay and an innovative work environment.

Benefits

Career progression

Fully paid on the job training

25 days annual leave plus 8 bank holidays

Company pension

Employee discounts

Free parking

Sociable working hours

Qualifications

• Strong administration skills required.
• Excellent organization and interpersonal skills essential.
• Experience with customer services is advantageous.

Responsibilities

• Support business needs through outbound partner engagement.
• Manage incoming emails and calls.
• Handle customer escalations effectively.

Skills

Strong administration skills

Excellent organization and interpersonal skills

Experience working to tight deadlines

Background in customer services

Proficiency in Microsoft Office

Tools

PowerBI

Job description

Overview

Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine.

Your role

• Outbound partner engagement to support business needs
• Driving a high level of quality service support across the entire business
• Perform detailed data entry in line with pre-defined processes
• Management of incoming emails and calls from internal and external colleagues and partners
• Manage escalations through customer and partner engagement
• Own opportunities and manage them through the sales cycle

Your profile

• Strong administration skills
• Excellent organization and interpersonal skills
• Experience working to tight deadlines with attention to detail
• A background in customer services or within a similar role would be advantageous
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like PowerBI

Why you\'ll love it here

• Innovative Environment: Join a team that\'s all about breaking new ground in tech
• Working hours: Monday to Friday 9am - 5.30pm and so there is no weekend working
• Competitive Salary: Earn £23,800 - £25,000 depending on experience
• Make An Impact: Work for a company that cares about sustainability and giving back
• Mentorship Isn't Just a Buzzword: You\'ll have access to continuous learning opportunities, mentorship programs, and clear career progression paths with our learning and development manager

Benefits

• Career progression
• Fully paid on the job training
• 25 days annual leave plus 8 bank holidays
• Company pension
• Hybrid working
• Employee discounts
• Free parking
• Sociable working hours