Customer Support Quality Lead

Redline Group Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in East Sussex is seeking a Customer Support Quality Lead to ensure quality management processes align with standards. You will collaborate with technical teams to enhance customer support experiences and lead investigations. Ideal candidates have experience in process improvement and quality engineering, preferably within technical products. This role offers competitive salaries and growth opportunities.

Qualifications

• Proven experience in process improvement and quality engineering.

Responsibilities

• Collaborate with Technical Support Manager for customer investigations.
• Lead meetings on active investigations with management.
• Ensure tools for customer performance metrics are in place.
• Provide accurate data for investigations.

Skills

Process improvement experience

Quality engineering experience

Technical product background, ideally electrical

Job description

A world leader in design and manufacturing of leading-edge technologies is looking for a Customer Support Quality Lead to be based at their site in East Sussex to join their growing engineering team.

The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requirements of international standards, customer requirements and company global standards.

Responsibilities

• Collaborate with the Technical Support Manager and wider technical support team to deliver a best-in-class customer experience for post-sale quality investigations and non-conformance management.
• Lead regular meetings with Business Line Managers and Customer Care Centres to communicate progress on active investigations.
• Ensure the right tools and systems are in place to provide clear customer support performance metrics and maintain compliance with all customer-level agreements.
• Partner with Business Line Managers and Customer Care Centres to deliver accurate, high-integrity field data for investigations, continually improving the quality of information received by the technical team.

Qualifications

• Process improvement experience
• Quality engineering experience
• Technical product background, ideally electrical

This is a fantastic opportunity for a Customer Support Quality Lead job based in East Sussex to join a global leader offering fantastic career progression opportunities and very competitive salaries. To apply please send your CV to [e-mail] or for more information contact Ricky Wilcocks on 01582 878810 or 07931788834.