Customer Support Officer - Immediate Start

VANRATH; Magherafelt; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading organisation in Magherafelt is looking for a Customer Support Officer for a 12-month maternity cover. The candidate will manage customer queries, coordinate repair requests, and collaborate with internal teams to ensure high service delivery standards. This role requires a strong customer service background and proficiency in Microsoft Office. The position is office-based, Monday to Friday, promoting a fast-paced working environment.

Qualifications

• Previous experience in a busy office environment.
• Strong customer service background.
• Confident using Microsoft Office and capable of accurate data input.

Responsibilities

• Serve as the first point of contact for all customer queries.
• Manage repair requests, triaging and directing them to relevant departments or contractors.
• Monitor and update job progress, ensuring timely completion and data accuracy.
• Maintain records and support the wider team in meeting KPIs and service standards.
• Escalate issues where appropriate to ensure a smooth customer experience.
• Collaborate with internal teams and stakeholders to support ongoing service delivery.

Skills

Customer service

Office management

Microsoft Office

Education

GCSE Maths and English (Grade C or above or equivalent)

Job description

Overview

Customer Support Officer – Magherafelt (Office-based) • Monday to Friday • Long Term Contract

The Opportunity

A leading organisation based in Magherafelt is seeking a Customer Support Officer to join their team on a 12-month maternity cover basis. This role is ideal for someone who thrives in a fast-paced office environment and enjoys providing exceptional customer service. Working closely with supervisors, contractors, and internal departments, the successful candidate will help coordinate response maintenance repair requests while ensuring high standards of communication and service delivery.

Responsibilities

• Serve as the first point of contact for all customer queries
• Manage repair requests, triaging and directing them to relevant departments or contractors
• Monitor and update job progress, ensuring timely completion and data accuracy
• Maintain records and support the wider team in meeting KPIs and service standards
• Escalate issues where appropriate to ensure a smooth customer experience
• Collaborate with internal teams and stakeholders to support ongoing service delivery

Qualifications

• Previous experience in a busy office environment
• Strong customer service background
• Confident using Microsoft Office and capable of accurate data input
• GCSE Maths and English (Grade C or above or equivalent)

For more information, please contact Conor Birch today.