Customer Support Executive

First Recruitment Services; Hove; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency in Hove is seeking a part-time Customer Support Executive to join their friendly team. The ideal candidate will have experience in customer service and be able to engage confidently with clients in both B2B and B2C contexts. Responsibilities include managing customer communications, responding to queries, and scheduling appointments. This role offers competitive rates of pay along with benefits such as annual leave and a pension scheme.

Benefits

31 days annual leave pro rata

Pension scheme

Free onsite parking

Opportunity for career development

Qualifications

• Experience in a busy customer service environment.
• Ability to engage confidently with customers in B2B and B2C settings.
• Previous experience in a call centre or administrative role.

Responsibilities

• Communicate with customers via phone, email, social media, and online chat.
• Respond to customer queries and requests.
• Schedule and manage customer appointments.

Skills

Customer engagement

Teamwork

Professional communication

Job description

We are recruiting for a Customer Support Executive to join a friendly and collaborative team in Hove. This role sits within the Customer Service and Sales department, where you'll play a vital part in supporting colleagues and ensuring customers receive the best possible experience. You'll help keep things running smoothly by coordinating appointments, following up on enquiries, and providing day‑to‑day support to the wider team.

For the Customer Support Executive, the ideal candidate will have experience in a busy customer service environment, with the ability to engage confidently with customers in both B2B and B2C settings. If you've worked in a call centre or an administrative role where teamwork and customer contact were key, this could be a great next step.

Key Responsibilities

• Communicating with customers via telephone, email, social media, and online chat
• Responding to customer queries and requests
• Scheduling and managing customer appointments

Requirements for the Customer Support Executive

• Acting as the first point of contact for customers via phone, email, social media, and online chat
• Handling queries with professionalism and care, ensuring timely resolutions
• Supporting Field Specialists by scheduling and managing customer appointments
• Providing general administrative support to the team to help achieve shared goals

Benefits

• 31 days annual leave pro rata (inclusive of bank holidays)
• Pension scheme
• Free onsite parking
• Opportunity for career development and progression

The Customer Support Executive is a part‑time, permanent office‑based role in Hove. You'll work between 20-30 hours per week, Monday to Friday, ideally 10am-2pm or similar.

Salary: £13.33 - £14.62 per hour (equivalent to £26,000 - £28,500 full time).

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.