Customer Support Biomedical Scientist

JR United Kingdom; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A forward-thinking medical diagnostics company seeks a Customer Support Biomedical Scientist in Oxfordshire. The role combines laboratory duties with client-facing responsibilities, focusing on ensuring diagnostic excellence and fostering relationships with clinical partners. Candidates should have HCPC registration and at least three years’ experience in histopathology. This opportunity offers career growth at the intersection of science and customer engagement.

Qualifications

• Registered with HCPC and ideally have an IBMS Specialist Portfolio.
• Minimum 3 years’ post-registration experience in relevant fields.
• Understanding of histological processes and sample logistics.

Responsibilities

• Execute laboratory operations adhering to SOPs.
• Serve as a first contact for client training and support.
• Manage client queries via phone and email.

Skills

HCPC registration as a Biomedical Scientist

3+ years’ experience in histopathology

Strong understanding of histological processes

Excellent communication skills

Ability to balance lab and client-facing duties

Job description

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Customer Support Biomedical Scientist, oxfordshire

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Client:

Guided Solutions

Location:

oxfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

Are you a skilled Biomedical Scientist with a passion for client interaction and education? An innovative digital pathology lab is looking for a dynamic professional to join their team in a unique hybrid role combining specialist laboratory duties with client-facing support.

About the Role:

As a key member of the laboratory and customer support teams, you will perform core histology lab tasks while also serving as the main liaison for clinical partners. You’ll ensure high-quality sample processing and flawless workflow within the lab, while supporting client onboarding, training, and troubleshooting related to diagnostic services and digital platforms.

Your Key Responsibilities:

• Execute laboratory operations adhering to SOPs and quality standards, ensuring timely and accurate sample handling
• Monitor and maintain internal and external quality controls, participate in audits, and support continuous improvement
• Serve as the first point of contact for new and existing clients—conducting training sessions, visits, and providing ongoing support
• Manage client queries efficiently via phone and email, troubleshoot logistics or system issues, and escalate when necessary
• Collaborate closely with internal teams including Pathologists, IT, Quality, and Commercial colleagues
• Represent the lab during client meetings and promotional events, fostering strong partnerships and facilitating service uptake

What You Bring:

• HCPC registration as a Biomedical Scientist, preferably with IBMS Specialist Portfolio or equivalent in Cellular Pathology
• Minimum 3 years’ post-registration experience in histopathology , cancer diagnostics or histology workflows
• Strong understanding of histological processes, sample logistics, and digital LIMS platforms
• Excellent communication and interpersonal skills, with confidence in delivering training and client presentations
• Ability to balance laboratory duties with client-facing responsibilities, including occasional travel

Why Join Us?

This is a fantastic opportunity to develop a broad skill set in a forward-thinking medical diagnostics company, working at the intersection of science and customer engagement. You’ll play a vital role in ensuring diagnostic excellence while building lasting relationships with clinical partners.