Customer Support Administrator - Hybrid (Remote Fridays)

Adecco; Milton Keynes; Hybrid; GBP 32,000; Full time

Job summary

A recruitment agency is seeking a Customer Support Administrator in Milton Keynes. This full-time role involves handling customer inquiries, processing orders, and maintaining accurate data. Ideal candidates should excel in customer service and have proficiency in Microsoft Office. The position offers a salary of £31,250 per annum, hybrid working model, and several benefits including annual leave and pension scheme.

Benefits

25 days of annual leave plus bank holidays

Pension scheme with 5% employee and 7% employer contribution

Work from home every Friday

3 paid volunteering days annually

Free parking and electric vehicle charging

Brand new premises featuring top‑of‑the‑range products

Comprehensive in‑house training and development

Qualifications

• Experience in the food or fresh produce industry or retail sector is beneficial.
• Strong relationship-building skills and ability to handle challenging situations.

Responsibilities

• Handle customer enquiries via phone and email with professionalism and care.
• Process customer orders and monitor stock availability.
• Manage core customer data and maintain accurate records.
• Review plans and update order changes for effective planning.
• Resolve depot errors and ensure accurate reporting.
• Balance customer orders across depots for optimal fulfilment.
• Address customer complaints and provide swift resolutions.
• Maintain and issue internal reports on a weekly and monthly basis.
• Book transport as required and support daily administrative duties.

Skills

Customer service experience

Proficiency in Microsoft Office

Relationship-building skills

Tools

SAP

Job description

A recruitment agency is seeking a Customer Support Administrator in Milton Keynes. This full-time role involves handling customer inquiries, processing orders, and maintaining accurate data. Ideal candidates should excel in customer service and have proficiency in Microsoft Office. The position offers a salary of £31,250 per annum, hybrid working model, and several benefits including annual leave and pension scheme.