Customer Support

NATS; Fareham; Hybrid; GBP 36,000 - 46,000; Full time

Job summary

A leading air navigation service provider in the UK is seeking a Customer Support professional to manage internal and external relationships and provide secretarial support. The role involves handling sensitive documentation, managing diaries, and assisting with travel and project reporting. Ideal candidates will have strong interpersonal skills and advanced IT knowledge, especially in MS Office and SAP. A passion for aviation and customer service is essential. Flexible working arrangements are offered.

Benefits

Agile working flexibility

Comprehensive total reward package

Qualifications

• Experience in a customer support role, managing sensitive documentation.
• Ability to prioritise and complete tasks under pressure.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage internal and external relationships within the business unit.
• Handle diary management and coordinate project reporting.
• Support travel bookings and complex bids.

Skills

Teamwork and independence

Strong interpersonal skills

Customer facing experience

IT skills

Clear communication

Ability to analyse information

Tools

MS Office

SAP

Job description

Salary - £36,409.48 - £45,511.85

Closing date - 11th January 2026

NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

NATS Services operates as part of the NATS group focusing on business development, strategic partnerships, and business ventures, with a capability to respond to the market for new airspace users whilst also retaining the fantastic business and customers we have today.

Job purpose :

In this Customer Support role, you will manage internal and external relationships within NATS Renewable and Mitigations, acting as a customer focal point for the business unit. You will handle and process highly sensitive documentation and information ensuring this is effectively managed and provide secretarial support to the Management Team.

Other duties include :

• Diary management, ensuring that meeting requests and attendance are prioritised,
• Plan, organise and attend meetings & events for NATS attendees and external visitors - ensuring minutes are recorded, ensuring they are smooth running, and within budget
• Maintain databases & provide expert IT application service and advice including SharePoint IPOC and Hub contribution to ensure that necessary skills and service are available
• Requisition and purchasing using SAP or via NATS purchase card ensuring all requirements are fulfilled in a timely and cost-effective way
• Support with travel booking in response to external requests
• Document control (via Qpulse, MRI entries, Team Sites)
• Coordinate Project Reporting to ensure accuracy and timeliness
• Coordinate ongoing input to internal company communications (Intranet site etc).
• Induction Management (Visitor Booking, Arranging Stationery, Training Scheduling, Reporting IT faults, Group Email management, Chase timesheet entries)
• Support complex bids including proposal generation, pricing and bid submission
• Lead on external queries and ensure NATS customer service level is maintained and queries tracked and delegated

Essential Skills and Experience :

• Experience working both as a team member and independently, completing tasks with minimal supervision to a high standard
• Strong Interpersonal skills and excellent communicator, able to address problems proactively and contribute to the development and success of a high-performance support team
• Customer facing experience dealing with time pressured requests from demanding and challenging customers
• Able to prioritise time and resources in a volume environment to meet challenging deadlines
• Excellent IT skills, advanced knowledge of MS Office (Word, Excel, Access, Outlook), internet / intranet-based tools and, ideally SAP
• Able to produce clear, concise, accurate information and reports
• Able to analyse & summarise information for an appropriate audience, and establish and maintain good working relationships

Additional vacancy Information :

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit - Why NATS? - NATS

We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely.

If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.

Department: Business Development

Location: Whiteley, Hampshire, GB, PO15 7FL

Country / Region: GB

Postal Code: PO15 7FL

Job Code: 1137

Salary Range: £36,409.48 - £45,511.85

Date: 17 Dec 2025