Customer Support

Brook Street; Brighton; Hybrid; GBP 26,000; Full time

Job summary

A leading company is seeking a full-time Customer Service / Technical Support representative in Brighton. The role involves managing customer queries across different platforms, recommending products, and collaborating with various teams. Candidates should possess strong communication skills and some familiarity with customer service tools.

Qualifications

• Proficiency in Google Drive tools (Gmail, Docs, Sheets, Slides) is vital.
• Excellent communication and problem-solving skills are essential for the position.
• Experience in CRM and basic GIS knowledge are preferred but not strictly necessary.

Responsibilities

• Handle customer queries through phone, email, and live chat.
• Place customer orders and monitor internal systems relevant to the role.
• Assist other departments and recommend suitable products and services.

Skills

Proficiency in Google Drive

Excellent written and verbal communication skills

Methodical and logical approach to problem-solving

High level of accuracy and attention to detail

CRM experience

Basic understanding of GIS

1st Line Support

Job description

Up to £25260 per annum + hybrid working days available

Customer Service / Technical Support
Full Time Permanent Monday to Friday
£25,260
Hybrid / 3 days in office

Job Responsibilities:

• Handle customer queries via phone, email, and live chat.
• Place customer orders using mapping tools.
• Monitor internal systems relevant to the role.
• Assist other departments, such as sales and consultancy teams, with queries as needed.
• Recommend suitable products and services to our customers.
• Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.

Required Skills & Qualifications:

• Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
• CRM experience is preferred but not essential.
• Excellent written and verbal communication skills.
• A methodical and logical approach to problem-solving.
• Ability to work autonomously and as part of a team.
• High level of accuracy and attention to detail.
• Basic understanding of GIS is preferred but not essential.
• Experience in 1st Line Support is advantageous.

Join Us!

If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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