Customer Success Specialist – 12-Month Cover

Covetrus; Dumfries; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading veterinary service provider is seeking a Specialist Success Associate for a 12-month maternity cover in Dumfries. This full-time role involves providing top-tier support to customers through various channels, managing relationships, and ensuring satisfaction. Candidates should possess strong customer service and communication skills, along with proficiency in Microsoft Office and familiarity with CRM systems. Join a collaborative environment and contribute to customer success.

Qualifications

• Experience in customer service or internal sales within a commercial, sales-focused environment.
• Knowledge of the veterinary profession or animal health market is a plus.
• Proficiency in Microsoft Office and familiarity with CRM systems.

Responsibilities

• Deliver top-tier customer support across multiple channels.
• Manage and maintain customer relationships within a defined business area.
• Triage and lift queries to appropriate teams.
• Keep customers informed and updated on progress.

Skills

Customer service experience

Strong interpersonal skills

Communication skills

Education

Educated to Standard Grade level or equivalent

Tools

Microsoft Office

Salesforce CRM

Job description

A leading veterinary service provider is seeking a Specialist Success Associate for a 12-month maternity cover in Dumfries. This full-time role involves providing top-tier support to customers through various channels, managing relationships, and ensuring satisfaction. Candidates should possess strong customer service and communication skills, along with proficiency in Microsoft Office and familiarity with CRM systems. Join a collaborative environment and contribute to customer success.