Customer Success Specialist

Selective Marketplace; East Midlands; On-site; GBP 22,000 - 25,000; Full time

Job summary

A retail company based in Leicester is seeking a Customer Success Specialist for the evening shift. This full-time role involves responding to customer enquiries and ensuring positive experiences for customers across the UK, US, and Germany. The ideal candidate will have exceptional communication skills, a passion for helping people, and must have UK work authorization. Own transport is recommended as remote work is not available.

Benefits

Competitive salary

Company pension

Employee discount

Cycle to Work scheme

Free on-site parking

Regular company events

Qualifications

• Exceptional customer service and communication skills, both written and verbal.
• Genuine passion for helping people and creating positive experiences.
• Ability to stay calm under pressure.

Responsibilities

• Respond quickly to customer enquiries via email, chat, phone, and social media.
• Liaise with colleagues to deliver the best solutions.
• Create and maintain new customer accounts.
• Follow up on queries to ensure customers feel heard.
• Represent the personality of the brands.

Skills

Exceptional customer service

Communication skills

Confident phone manner

Collaborative attitude

Fluent English

Job description

Customer Success Specialist (Evening Shift)

Leicester | 2:30 PM – 10:30 PM, Monday To Friday | Up to £24,100 per annum (Depending On Experience & Language Skills)

Are you a people person who loves solving problems and making customers feel valued?

At Selective Marketplace Ltd, home to the much-loved Wrap London and Poetry Fashion brands, we’re looking for a talented and enthusiastic Customer Success Specialist to join our friendly in-house team in Leicester.

This is a full-time, evening role—perfect for someone who enjoys a lively, engaging work environment and takes pride in delivering exceptional service.

Why You’ll Love Working Here

We’ve built a culture that values teamwork, creativity, and care—for our people and our customers. Here’s what we offer:

Competitive salary (£22,100–£24,100 DOE)

Secure, long-term role in a welcoming and supportive environment

Company pension

Employee discount on our stunning collections

Cycle to Work scheme

Free on-site parking

Regular company events and celebrations

Key Responsibilities of the Customer Success Specialist

As part of our vibrant Customer Success Team, you’ll be the voice of our brands—helping customers across the UK, US, and Germany enjoy a seamless shopping experience.

You’ll

• Respond quickly and thoughtfully to customer enquiries via email, chat, phone, and social media.
• Liaise with colleagues and managers to deliver the best possible solutions.
• Create and maintain new customer accounts, ensuring everything runs smoothly.
• Follow up on queries to make sure every customer feels heard and supported.
• Represent the personality and tone of Wrap London and Poetry Fashion—two brands that our customers truly love.

What You’ll Bring

• Exceptional customer service and communication skills—both written and verbal.
• A genuine passion for helping people and creating positive experiences.
• A confident phone manner and the ability to stay calm under pressure.
• A collaborative, can-do attitude and willingness to go the extra mile.
• Fluent English (additional languages such as German are a bonus!).

Please note: due to the location and nature of this role, own transport is recommended, and remote work is not available.

UK work authorisation is required.

Ready to Join Us?

If you’re ready to make a real impact, grow your skills, and be part of a brand customers adore — click APPLY to send us your CV today.