Customer Success Partner (Web3 Payments / FinTech)

DCS CARD CENTRE PTE. LTD.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A high-growth Web3 payments company is seeking a proactive Customer Success Partner to enhance partner experiences from onboarding to ongoing success. This role involves monitoring KPIs, driving adoption and growth, and optimizing operational workflows. Ideal candidates will have a Bachelor's degree and 1-5 years of relevant experience in operations or fintech, with strong analytical and communication skills. Join us to help shape the future of digital finance!

Qualifications

• 1-5 years of experience in operations, payment processing, merchant services, or fintech.
• Strong understanding of Web 3 payment ecosystems and KYC/AML compliance.
• Ability to create statistical models and projection models.

Responsibilities

• Own partner satisfaction and success by driving adoption and growth.
• Monitor partner KPIs like registered cardholders and Total Payment Volume.
• Identify bottlenecks and launch marketing programs to boost card adoption.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Communication skills

Proficiency in Microsoft Excel/Google Sheets

Education

Bachelor’s degree in business, finance, operations management, or related field

Tools

Operational reporting tools

Job description

About Us

We are a high-growth Web3 payments company bridging traditional finance with the future of digital assets. Our payment rails, card-issuing infrastructure, and CaaS solutions empower Web2 and Web3 partners — from exchanges and wallets to fintech innovators — to move faster and smarter.

Backed by licensed financial institutions, our global team of builders from top exchanges, tech firms, and fintechs is shaping the future of compliant, scalable financial infrastructure.

About the Role

We are seeking a proactive and detail-oriented Customer Success Partner to support our DeCard business.

In this role, you will own the partner journey end-to-end, from onboarding and integration to ongoing success, by ensuring smooth, compliant, and efficient operations while driving partner adoption, transactional growth, and cardholder satisfaction.

What You Will Do

Key Account Success & Growth

• Own partner satisfaction and success, proactively driving adoption and growth through cross-selling and upselling opportunities.
• Monitor partner KPIs such as registered cardholders, KYC status, cards issued, Total Payment Volume (TPV), and Payment Success Rate (PSR).
• Identify bottlenecks and launch marketing or promotional programs to boost card adoption and transaction volumes.
• Maintain CRM dashboards to ensure aligned and accurate information across departments.
• Collaborate with risk management to review alerts, flags, or suspicious activities and implement operational controls.
• Conduct quarterly or bi-annual business reviews with key partners and prepare performance reports.
• Manage new solutions and fee structures to optimize partner profitability.

Operation Optimization

• Identify gaps and propose enhancements to operational workflows to improve efficiency and partner satisfaction.
• Initiate system automation processes, test operational tools, and implement operational improvements.

What You Bring

Core Requirements

• Bachelor’s degree in business, finance, operations management, or related field.
• Minimum 1 - 5 years of experience in operations, payment processing, merchant services, or fintech (experience with TPV/PSR metrics preferred).
• Strong understanding of Web 3 payment ecosystems and general risk/compliance frameworks (KYC/AML).
• Excellent analytical, problem-solving, and organizational skills with high attention to detail.
• Adaptable and proactive problem-solver.
• Proficient in Microsoft Excel/Google Sheets and operational reporting tools; able to create decks, charts, statistical models, and projection models to support business reviews and decision-making.
• Strong communication skills and ability to collaborate effectively across internal teams and external partners.

Why Join Us & Our Culture

• Impact: Drive meaningful BD strategy and influence the growth of the next-generation Web3 payments
• Innovation: Work on cutting-edge crypto-fiat card infrastructure used by leading Web3 companies
• Global Exposure: Collaborate across teams in APAC, Middle East, and Europe
• Growth: Learn fast, access strategic decision-making, and scale your career in a high-growth startup
• Culture: A flat, collaborative, high-ownership environment where your ideas directly influence product direction.

We value people who are:

• Builders who thrive in 0→1 and 1→100 environments
• Owners who take initiative and move fast
• Learners who grow through feedback and curiosity
• Collaborators who elevate the team
• Visionaries who care about shaping the future of stablecoin

DeCard — Product Highlight

Spend Stablecoins, Seamlessly, Anywhere
DeCard is a next-generation crypto-fiat card powered by DCS Card Centre, a MAS-licensed financial institution with 50+ years of payment expertise. Top up stablecoins and spend instantly at millions of merchants worldwide — bridging Web3 with real-world payments.

Learn more on LinkedIn (Decard) and on the website: DCS Card Centre and DeCard

How to Apply

Excited about shaping the future of Web3 payments? Join us and redefine digital finance.