Customer Success Manager - Ecommerce Media

Sphere Digital Recruitment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading digital recruitment agency is seeking a Client Success Manager in London to partner with clients and drive the adoption of retail media platforms. The ideal candidate has a background in digital marketing and strong communication skills. This role offers a hybrid working model, collaborative culture, and opportunities for progression within a global leader in the sector.

Benefits

Hybrid working

Collaborative culture

Clear path for progression

Qualifications

• 2+ years' experience in digital marketing, paid search, or retail/commerce media.
• Hands-on knowledge of retail media platforms is highly desirable.
• Organised, proactive, and excited to solve problems for clients.

Responsibilities

• Act as the day-to-day partner for clients, driving adoption of the platform.
• Deliver onboarding and ongoing training to ensure clients maximise ROI.
• Translate complex analytics into actionable insights.

Skills

Digital marketing

Client-facing skills

Project management

Communication

Tools

Amazon Ads

Criteo

Citrus

Job description

Client Success Manager - Retail Media (Amazon, Criteo, Citrus)

We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team.

The Role

• Act as the day-to-day partner for clients, driving adoption and successful use of the platform.
• Deliver onboarding and ongoing training to ensure clients maximise ROI.
• Provide consultative support around Retail Media (Amazon, Criteo, Citrus, etc.).
• Perform audits to identify client needs, workflow gaps and growth opportunities.
• Work closely with Client Success Directors to nurture long-term relationships.
• Translate complex analytics into actionable insights that drive performance.

You

• 2+ years' experience in digital marketing, paid search, or retail/commerce media (agency or SaaS/tech vendor background welcome).
• Hands-on knowledge of Amazon Ads, Criteo, Citrus, or other retail media platforms is highly desirable.
• Comfortable in client-facing roles with excellent project management skills.
• Strong communicator, equally confident with stakeholders and data.
• Organised, proactive, and excited to solve problems for clients.

Why Apply

• Join a global leader with huge growth potential.
• Work with top-tier brands and help shape their Retail Media strategy.
• Hybrid working, collaborative culture, and a clear path for progression.
• Exposure to cutting-edge tech and the evolving world of Commerce Media.

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.