Customer Success Manager: AI SaaS (EU), Growth & Renewals

DigitalGenius; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading AI customer engagement company in London is seeking an experienced Customer Success Manager. You will manage post-sales customer engagement, ensuring project success and driving client satisfaction. Ideal candidates have over 2 years of SaaS client management experience, strong presentation skills, and the drive to scale a growing start-up. This role offers a competitive salary and generous benefits including vacation time and a fitness stipend.

Benefits

Competitive Salary

Generous vacation time (25 days)

Yearly 'Reset Week'

Monthly fitness stipend of $210

Skill development environment

Qualifications

• 2+ years of client management experience in SaaS, preferably in CRM, API, or Customer Service.
• Ability to multitask, prioritize, and manage time effectively and autonomously.
• Demonstrated analytical and problem-solving skills.

Responsibilities

• Manage multiple projects for clients across all segments in the post-sales lifecycle.
• Understand customer requirements and scope projects effectively.
• Communicate project requirements and results to clients.

Skills

Client management experience in SaaS

Exceptional presentation skills

Proficiency in SFDC, Zendesk, Freshdesk

Fluency in German, French, or Spanish

Education

Bachelor's Degree

MBA or technical degree

Tools

SFDC

Zendesk

Freshdesk

Excel

Job description

A leading AI customer engagement company in London is seeking an experienced Customer Success Manager. You will manage post-sales customer engagement, ensuring project success and driving client satisfaction. Ideal candidates have over 2 years of SaaS client management experience, strong presentation skills, and the drive to scale a growing start-up. This role offers a competitive salary and generous benefits including vacation time and a fitness stipend.