Customer Success Manager

Verticode; Sheffield; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A software development firm in Sheffield is seeking a passionate team member to engage with innovative founders and support their journey in launching Minimum Viable Products. The ideal candidate will have a strong interest in startups and at least 2 years of experience in client-facing roles. Responsibilities include hosting calls with clients, managing accounts post-MVP launch, and collaborating with the team to ensure successful project outcomes. The position offers a hybrid working model and a competitive salary.

Benefits

25 days holiday + Bank Holidays and Christmas Eve to New Year off

Employee option pool

Regular team and company-wide socials

Ongoing training and professional development

Opportunities for fast career progression

Qualifications

• 2+ years' experience in client-facing roles.
• Natural enthusiasm for interpersonal communication, both verbal and written.
• Ability to drive oneself and work independently.

Responsibilities

• Host introductory calls with founders interested in launching their MVP.
• Manage client accounts for innovators after they've launched their MVP.
• Collaborate with team members to provide optimal support for founders.

Skills

Interest in startups

Client-facing experience

Organizational skills

Strong communication skills

Self-starter

Job description

Location

Sheffield

A bit about us

At Verticode we’re on a mission to lower the barriers to software development for aspiring Founders. We use groundbreaking technology and processes to accelerate software development to new speeds. This means we’re able to help aspiring founders launch their software Minimum Viable Products (MVPs) faster and more affordably than ever before. From concept to MVP in 2 weeks!

Who we’re looking for

We’re looking for a passionate new team member who relishes the prospect of speaking with innovators every day - whether that be hearing about their next big idea or brainstorming how the next iteration of their product may look. You don’t need a technical background for this role, just a broad understanding of technology and an interest in startups. If you’re a strong communicator who enjoys working with people, you’ll thrive in this role. This role is for someone who can share a founder’s vision and inspire them on their journey!

The most important thing for this role is to be able to get into the mindset of a tech founder.

What you’ll actually be doing

• Host introductory calls with founders who are interested in launching their MVP with Verticode
• Managing the client account for innovators after they’ve launched their MVP with Verticode
• Hosting calls with founders to hear about their post-MVP progress and understand the next iterations of their products
• Diligently following-up with warm leads
• Assessing Founder sentiment so we can tweak and optimize the sales and account management process
• You’ll collaborate with a mix of team members, from product specialists to developers, ensuring founders get the best possible support throughout their journey

The skills you’ll need

• An interest in startups
• 2+ years' experience in client-facing roles
• Naturally organized
• A natural enthusiasm for interpersonal communication - both verbal and written
• A self-starter who is able to drive themselves and work on the back of their own initiative

Benefits

• 25 days holiday (FTE) + Bank Holidays and Christmas Eve to New Year off
• Employee option pool
• Regular team and company-wide socials
• Ongoing training and professional development opportunities - we invest in our people
• Opportunities for fast career progression
• £40,000-£45,000 base salary, experience dependent
• We offer hybrid working, with a mix of work from home and in-office working. Giving you flexibility while staying connected with the team.